Operation Manager

Job Description

Title: Operation Manager

Company Name: Manabay Resort

Vacancy: 1

Age: 25 to 40 years

Job Location: Munshiganj (Gazaria)

Salary: Negotiable

Experience:

• 7 to 10 years
• The applicants should have experience in the following business area(s): Textile, Livestock, Amusement Park

Bachelor’s / Master’s Degree in hospitality or relevant field

• 7 to 10 years
• The applicants should have experience in the following business area(s): Textile, Livestock, Amusement Park

• Age 25 to 40 years

1. Daily Operational Oversight

Department Coordination: Act as the bridge between departments to ensure a "one-team" approach to guest service.

Property Inspections: Conduct daily walkthroughs of guest rooms, public areas, and back-of-house to ensure five-star standards of cleanliness and maintenance.

Problem Resolution: Serve as the final point of escalation for guest complaints, turning "detractors" into loyal "promoters."

2. Financial & Resource Management

P&L Management: Monitor departmental expenses, labor costs, and procurement to hit EBITDA targets.

Inventory Control: Oversee supply chains for linens, F&B stock, and amenities to prevent waste or shortages.

Revenue Optimization: Work with the Sales/Revenue team to maximize RevPAR (Revenue Per Available Room) during peak and off-peak seasons.

3. Team Leadership & Culture

Staff Development: Recruit, train, and mentor department heads.

Scheduling: Ensure optimal staffing levels based on occupancy forecasts to balance service quality and labor costs.

Safety & Compliance: Ensure the resort adheres to all health, safety, and labor regulations.

4. Guest Experience & Programming

Activity Management: Overlook the execution of resort activities (spa, excursions, kids' clubs, and events).

Brand Standards: Ensure every touchpoint reflects the resort’s specific brand identity and luxury standards.

• Festival Bonus: 2

As per company policy.