Spa Manager & Therapist

Job Description

Title: Spa Manager & Therapist

Company Name: Seagull Group of Companies

Vacancy: 02

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor's degree Degree / Diploma in Relevant field.
∎ Training or licensure in different types of massage, cosmetology and different types of beauty treatments may also be desirable for individuals looking for spa management positions.
∎ Diploma in Hotel Management
∎ Skills Required: Leadership and interpersonal skills, Strong analytical and communication skills

Experience Requirements:
∎ 10 to 12 year(s)

Job Responsibilities:
∎ Always demonstrate sincere customer focus and true appreciation for the guest experience.
∎ Develop and maintain adequate professional product program.
∎ Develop and maintain retail product program.
∎ Ensure all dealings with guests at the spa and health club area to meet or exceed the hotels operating standards.
∎ Ensure all areas of the Spa are kept clean and well maintained at all times.
∎ Ensure compliance with all legislation governing the operation of a Spa facility.
∎ Ensure the guest experience is relaxing and in accordance with the hotel's standards.
∎ Ensure that the Spa team adhere to all hotel's and company operational and service standards.
∎ Ensure that spa department follows business conduct and ethics.
∎ Ensure that the spa department follows safety and maintain confidentiality for all guests and colleagues at all times.
∎ Ensure all spa, health club and wellness equipment is maintained in good working order at all times.
∎ Ensure that all stock and cash items are kept safely under lock and key.
∎ Able to provide guidance, encouraging teamwork and facilitating related professional work processes.
∎ Able to achieve high performance and operational standards.
∎ Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations.
∎ Able to handle any guest complaints or special requirements.
∎ Able to promote and sell spa programs to groups, conference guests walk-in etc.
∎ Able to upsell the spa and wellness programs.
∎ Able to implement and monitor up-selling strategies to maximise spa and health club operational revenue.
∎ Able to analyze and interpret the needs of clients and offer appropriate options, solutions and resolutions.
∎ Be the single point of contact for Dignitaries, VIP and VVIP guests and co-ordinate their Spa experience.
∎ Responsible for checking and overseeing all guest settlements like cash, CC, room settlements etc.
∎ Responsible to identify and target specific market segments for potential corporate clientele to promote Spa services.
∎ Responsible to develop strong product quality and treatment measures.
∎ Responsible to monitor and analyse the products and services of competitive Spas, to maintain a competitive advantage.
∎ Responsible for the department training plan and conduct hands-on training for the new recruitment.
∎ Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction.
∎ Responsible for spa employee's weekly duty schedules and staff duty charts.
∎ Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all spa equipment.
∎ Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all health club equipment.
∎ Regularly monitor all equipment for the proper functioning in the Spa and health club area to ensure maximum guest satisfaction.
∎ Prepare annual budget and business Plan to ensure Spa operation is adequately represented.
∎ Monitor and review Spa employee's performance regularly and provide required guidence.
∎ Manage spa inventory effectively, and follow hotels purchasing standards to ensure audit compliance.
∎ Hold regular staff meetings to keep staff up to date on all aspects of the Spa's operation.
∎ Gather information and remain fully informed of local and international trends in Spa operations.
∎ Perform a regular inventory of Spa par levels for retail and operational stocks.
∎ Raise store requisitions of all retail and operational items as and when required.
∎ Perform any other duties that management may reasonably require.

Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ Minimum of 3 to 5 year's experience as a Spa Manager in a luxury hotel or a well established SPA brand.
∎ The applicants should have experience in the following area(s):
∎ Asian Food Cooking, Continental Cooking, Thai/chinese

Salary: Negotiable

Compensation & Other Benefits:
∎ As per company policy

Job Source: Online Job Posting.

Application Deadline: 19 May 2022

Company Information:
∎ 19 Apr 2022
∎ Seagull Group of Companies

Category: Hospitality/ Travel/ Tourism

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