Job Description
Title: Air Ticketing and Reservation Officer
Company Name: AL HERA AVIATION
Vacancy: --
Location: Dhaka
Salary: Negotiable
Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):Airline
Published: 3 Dec 2024
Education:
∎ Bachelor/Honors,
∎ Masters
∎ Bachelor/Honors,
∎ Masters
Requirements:
Additional Requirements:
∎ To succeed in this role, you must be skilled at building and maintaining relationships with airlines, clients and work to provide exceptional customer service to the clients.
∎ Must remain updated on Airline/ Travel notices and circulars and update the reservation team, sales team, and others accordingly.
∎ Must have knowledge of Airlines terms and conditions and ADM/ ACM policies.
∎ Having experience on group ticket arrangement is advantageous.
∎ Experience of handing IATA is a must.
∎ To succeed in this role, you must be skilled at building and maintaining relationships with airlines, clients and work to provide exceptional customer service to the clients.
∎ Must remain updated on Airline/ Travel notices and circulars and update the reservation team, sales team, and others accordingly.
∎ Must have knowledge of Airlines terms and conditions and ADM/ ACM policies.
∎ Having experience on group ticket arrangement is advantageous.
∎ Experience of handing IATA is a must.
Responsibilities & Context:
∎ You will assume different roles at times, as a project coordinator, critical/creative thinker, storyteller, and communication expert.
∎ You will have a creative flair and will be able to effectively communicate with clients to understand the delicate needs of our premium client segment, and accordingly find the best travel arrangements for clientsAirline Ticketing & reservation (Domestic & International).
∎ Creating PNR, Issuing and Reissuing Tickets using GDS (Sabre, Galileo & Othres), Fare computation, Product knowledge, Customer Service, Processes cancellations and modifications of reservations.
∎ Dealing with customer complaints and requests effectively and courteously. Upselling by informing customers of additional services or special packages, such as Hajj package, Umrah package, tours & travels package, or upgraded seats/accommodations.
∎ Making invoices & maintain ticketing and visa-related accounts.
∎ Manage corporate clients through emails/text and other ways of communication.
∎ Good relationship with Local and Foreign Airlines in Bangladesh
∎ Any other duties assigned by the Management.
∎ We are looking for an energetic, target oriented and well qualified travel enthusiast to join our team and support the day-to-day activities of the ticketing and visa processing.
∎ Job Responsibilities:
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ AL HERA AVIATION
∎ 3/f MEHERBA PLAZA, 33 TOPKHANA ROAD DHAKA, 1000
∎ Airtikiketing
Address::
∎ 3/f MEHERBA PLAZA, 33 TOPKHANA ROAD DHAKA, 1000
∎ Airtikiketing
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 2 Jan 2025
Category: Hospitality/ Travel/ Tourism
