Assistant Officer / Officer - Reservation and Ticketing, AKIJ AIR
Job Description
Title: Assistant Officer / Officer - Reservation and Ticketing, AKIJ AIR
Company Name: Akij Resources
Vacancy: 20
Age: 25 to 32 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ At most 1 year
∎ The applicants should have experience in the following business area(s):Manufacturing (FMCG), Airline, Travel Agent, Group of Companies
∎ Freshers are also encouraged to apply.
Published: 9 Dec 2024
Education:
∎ Bachelor’s in any discipline/ Master’s in any discipline
Requirements:
Additional Requirements:
∎ Age 25 to 32 years
Responsibilities & Context:
∎ Process ticket reservations, reissuances, and cancellations accurately and efficiently.
∎ Handle customer inquiries regarding flight schedules, fares, and booking options.
∎ Ensure accurate data entry and updates in the reservation system.
∎ Assist passengers with travel changes, refunds, and special service requests.
∎ Coordinate with internal departments to address operational challenges or disruptions.
∎ Communicate with travel agents and corporate clients to manage group or bulk bookings.
∎ Provide timely updates to customers about flight delays or schedule changes.
∎ Verify passenger details to ensure compliance with airline policies and procedures.
∎ Resolve ticketing issues and escalate complex cases to the appropriate authority.
∎ Maintain excellent customer service standards to enhance passenger satisfaction.
∎ Process ticket reservations, reissuances, and cancellations accurately and efficiently.
∎ Handle customer inquiries regarding flight schedules, fares, and booking options.
∎ Ensure accurate data entry and updates in the reservation system.
∎ Assist passengers with travel changes, refunds, and special service requests.
∎ Coordinate with internal departments to address operational challenges or disruptions.
∎ Communicate with travel agents and corporate clients to manage group or bulk bookings.
∎ Provide timely updates to customers about flight delays or schedule changes.
∎ Verify passenger details to ensure compliance with airline policies and procedures.
∎ Resolve ticketing issues and escalate complex cases to the appropriate authority.
∎ Maintain excellent customer service standards to enhance passenger satisfaction.
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Gratuity, Insurance, Provident fund
∎ Salary Review: Yearly
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
∎ Earned Leave
∎ Other benefits as per company policy
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Akij Resources
∎ 198 Bir Uttam Mir Shawkat Sarak, Dhaka 1208
∎ Akij Resources Limited also known as ARL was founded in April 2020 with a mission to ensure best quality products and services to the customers through continuous improvement that benefits society and environment.
Address::
∎ 198 Bir Uttam Mir Shawkat Sarak, Dhaka 1208
∎ Akij Resources Limited also known as ARL was founded in April 2020 with a mission to ensure best quality products and services to the customers through continuous improvement that benefits society and environment.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 21 Dec 2024
Category: Hospitality/ Travel/ Tourism
