Job Description
Title: Operations Manager
Company Name: Orchid Business Hotel, Chittagong
Vacancy: --
Location: Chattogram
Minimum Salary: Negotiable
Experience:
∎ 8 to 10 years
∎ The applicants should have experience in the following business area(s):Hotel, Resort
Published: 12 Dec 2024
Education:
∎ Bachelor/Honors, Masters
Requirements:
Additional Requirements:
∎ Ability to work flexible hours, including weekends and holidays
∎ Ability to work flexible hours, including weekends and holidays
Responsibilities & Context:
∎ Develop, implement, and monitor operational policies and standards across the resorts.
∎ Ensure smooth day-to-day operations while maintaining consistency in guest experience.
∎ Coordinate and oversee resort managers to achieve service and performance goals.
∎ Monitor compliance with safety, health, and environmental regulations.
∎ Analyze financial reports to track performance, identify trends, and recommend improvements.
∎ Ensure consistent delivery of high-quality guest experiences across all resorts.
∎ Implement and monitor guest feedback mechanisms to enhance satisfaction and loyalty.
∎ Manage resolution of escalated guest concerns or service issues.
∎ Provide leadership, guidance, and support to resort managers and departmental heads.
∎ Conduct regular performance reviews and identify training needs for staff development.
∎ Foster a positive work culture focused on teamwork, accountability, and excellence.
∎ Develop short- and long-term strategies to achieve operational goals and growth targets.
∎ Identify opportunities for innovation and improvement in operations.
∎ Prepare and present regular reports on operational performance, challenges, and achievements.
∎ Serve as the main point of contact between resort management teams and senior leadership.
∎ Ensure clear and effective communication across all teams.
∎ Others as per given assignment by the management time to time.
∎ Operational Leadership:
∎ Develop, implement, and monitor operational policies and standards across the resorts.
∎ Ensure smooth day-to-day operations while maintaining consistency in guest experience.
∎ Coordinate and oversee resort managers to achieve service and performance goals.
∎ Monitor compliance with safety, health, and environmental regulations.
∎ Financial Management:
∎ Analyze financial reports to track performance, identify trends, and recommend improvements.
∎ Guest Experience:
∎ Ensure consistent delivery of high-quality guest experiences across all resorts.
∎ Implement and monitor guest feedback mechanisms to enhance satisfaction and loyalty.
∎ Manage resolution of escalated guest concerns or service issues.
∎ Team Management:
∎ Provide leadership, guidance, and support to resort managers and departmental heads.
∎ Conduct regular performance reviews and identify training needs for staff development.
∎ Foster a positive work culture focused on teamwork, accountability, and excellence.
∎ Strategic Planning:
∎ Develop short- and long-term strategies to achieve operational goals and growth targets.
∎ Identify opportunities for innovation and improvement in operations.
∎ Reporting & Communication:
∎ Prepare and present regular reports on operational performance, challenges, and achievements.
∎ Serve as the main point of contact between resort management teams and senior leadership.
∎ Ensure clear and effective communication across all teams.
∎ Others as per given assignment by the management time to time.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Employment Status: Full Time
Job Location: Chattogram
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account
Company Information:
∎ Orchid Business Hotel, Chittagong
∎ 1739, Sheikh Mujib Road, Agrabad, Chattogram
∎ Orchid Business Hotel is a 3-star standard boutique hotel in Chattogram
Address::
∎ 1739, Sheikh Mujib Road, Agrabad, Chattogram
∎ Orchid Business Hotel is a 3-star standard boutique hotel in Chattogram
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 11 Jan 2025
Category: Hospitality/ Travel/ Tourism
