Front Office Manager
Job Description
Title: Front Office Manager
Company Name: Ocean Paradise Hotel and Resort
Vacancy: 01
Job Location: Cox's Bazar
Employment Status: Full-time
Educational Requirements:
∎ Preferably a Graduate in Hotel/Hospitality Management or the equivalent.
∎ Skills Required: Guest Management, Guest Relation, Guest Relations Services
Experience Requirements:
∎ At least 8 year(s)
∎ The applicants should have experience in the following area(s):
Hote and Resort
Job Responsibilities:
∎ Trains, cross -trains, and retrains all front office personnel.
∎ Maintains working relationships and communicates with all departments.
∎ Resolves guest problems quickly, efficiently, and courteously.
∎ Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations
∎ Verifies that accurate room status information is maintained and properly communicated.
∎ Updates group information. Maintains, monitors, and prepares group requirements.
∎ Reviews and completes credit limit report.
∎ Works within the allocated budget for the front office.
∎ Enforces all cash-handling, check-cashing, and credit policies.
∎ Conducts regularly scheduled meetings of front office personnel.
∎ Upholds the hotel's commitment to hospitality.
∎ Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count.
∎ Ensure implementation of all hotel policies and house rules.
∎ Prepare revenue and occupancy forecasting.
∎ Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
∎ Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests and other employees.
∎ Monitor all V.I.P 's special guests and requests.
∎ Review daily front office work and activity reports generated by Night Audit.
∎ Review Front office log book and Guest feedback forms on a daily basis.
∎ Perform other duties as requested by management.
Additional Requirements:
∎ Age at least 35 years
∎ 8+ years experience in a branded hotel/resort in or outside of Bangladesh.
∎ Minimum 3 years in similar position.
∎ Excellent communication skill both in written & spoken in English
∎ A good team player
∎ Willingness to work independently with self-direction under pressure
∎ Should be smart, dynamic and attentive to details.
∎ Strong leadership and inter-personal skills.
∎
Salary: Negotiable
Compensation & Other Benefits:
∎ Other benefits as per Hotel policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 Oct 2021
Company Information:
∎ 5 Oct 2021
∎ Ocean Paradise Hotel and Resort
∎ Address : 28,29 Hotel Motel Zone ,Kolatoli Road,Cox's Bazar
∎ Web : www.oceanparadisehotel.com
Category: Hospitality/ Travel/ Tourism
: Candidates satisfying the job requirements are requested to apply with detailed resume along with recent passport size photograph through online. Only short listed candidates will be invited for interview at our Hotel.
