Front Office Manager

Job Description

Title: Front Office Manager

Company Name: Ocean Paradise Hotel and Resort

Vacancy: 01

Job Location: Cox's Bazar

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Diploma in Hotel Management will be added an advantage.

Experience Requirements:
∎ At least 10 year(s)

Job Responsibilities:
∎ Trains, cross -trains, and retrains all front office personnel.
∎ Maintains working relationships and communicates with all departments.
∎ Resolves guest problems quickly, efficiently, and courteously.
∎ Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
∎ Verifies that accurate room status information is maintained and properly communicated.
∎ Updates group information. Maintains, monitors, and prepares group requirements.
∎ Enforces all cash-handling, check-cashing, and credit policies.
∎ Conducts regularly scheduled meetings of front office personnel.
∎ Upholds the hotel's commitment to hospitality.
∎ Maximize room revenue and occupancy by reviewing status daily. Analyze rate. variance, monitor credit report and maintain close observation of daily house count.
∎ Ensure implementation of all hotel policies and house rules.
∎ Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
∎ Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests and other employees.
∎ Review daily front office work and activity reports generated by Night Audit.
∎ Review Front office log book and Guest feedback forms on a daily basis.
∎ Other duties will be assigned by the Management time to time.

Additional Requirements:
∎ Age at least 35 years
∎ 10+ years experience in a branded hotel/resort in or outside of Bangladesh.
∎ Minimum 3 years experience in similar position.
∎ Good Communication skills in both English and Bengali.
∎ Good leadership ability to lead & motivate the subordinates.
∎ Able to work under pressure and complete the task within time-frame.
∎ Excellent in inter-personal & communication skills.
∎ Good team player, well-organized, initiative and detail-oriented.

Salary:
∎ Negotiable
∎ Attractive package will be offered for the right candidate.

Compensation & Other Benefits:
∎ As per hotel policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Apr 2022

Company Information:
∎ 23 Mar 2022
∎ Ocean Paradise Hotel and Resort
∎ Address : 28, 29 Hotel Motel Zone, Kolatoli Road, Cox's Bazar
∎ Web : www.oceanparadisehotel.com

Category: Hospitality/ Travel/ Tourism

: Candidates satisfying the job requirements are requested to apply with updated CV along with recent passport size photograph through online. Only short listed candidates will be invited for interview.