Feedback Specialist

Job Description

Title: Feedback Specialist

Company Name: Takhfee Bd

Vacancy: 06

Age: 20 to 30 years

Job Location: Dhaka (Zigatola Staff Quarter)

Salary: Tk. 10000 - 13000 (Monthly)

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Call Center, E-commerce

• Higher Secondary

• At least 1 years
• The applicants should have experience in the following business area(s): Call Center, E-commerce

• Age 20 to 30 years
• Only Male

Collect Customer Feedback:

• Reach out to customers after their purchase to gather feedback on the product.

• Conduct surveys, phone calls, and follow-up emails to gauge customer satisfaction.

• Use social media platforms to monitor and engage with customers about their experience with the product.

Analyze Customer Insights:

• Compile and analyze the collected data to identify trends, common issues, or areas for improvement.

• Report findings to the product development team and management.

Handle Customer Complaints and Queries:

• Address any customer concerns regarding the product.

• Provide troubleshooting or solutions for product-related problems.

  Collaborate with Sales and Marketing Teams:

• Work closely with the sales and marketing teams to align feedback with product messaging and promotion strategies.

• Suggest improvements or features based on customer input.

  Maintain Customer Relations:

• Build and maintain strong relationships with customers by providing personalized follow-ups and assistance where needed.

• Identify Common Customer Preferences

• Address Negative Feedback Quickly & Encourage Positive Reviews

• Influence customers with repeated purchases.

  Report Preparation:

• Create detailed reports on feedback and performance metrics such as customer satisfaction, product performance, and any recurring issues.