Job Description
Title: Feedback Specialist
Company Name: Takhfee Bd
Vacancy: 02
Location: Dhaka (Zigatola Staff Quarter)
Salary: Tk. 10000 - 11000 (Monthly)
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Call Center, E-commerce
Published: 21 Oct 2024
Education:
∎ Higher Secondary
Requirements:
Responsibilities & Context:
∎ Reach out to customers after their purchase to gather feedback on the product.
∎ Conduct surveys, phone calls, and follow-up emails to gauge customer satisfaction.
∎ Use social media platforms to monitor and engage with customers about their experience with the product.
∎ Compile and analyze the collected data to identify trends, common issues, or areas for improvement.
∎ Report findings to the product development team and management.3. Handle Customer Complaints and Queries:
∎ Address any customer concerns regarding the product.
∎ Provide troubleshooting or solutions for product-related problems.4. Collaborate with Sales and Marketing Teams:
∎ Work closely with the sales and marketing teams to align feedback with product messaging and promotion strategies.
∎ Suggest improvements or features based on customer input.5. Maintain Customer Relations:
∎ Build and maintain strong relationships with customers by providing personalized follow-ups and assistance where needed.
∎ Identify Common Customer Preferences
∎ Address Negative Feedback Quickly & Encourage Positive Reviews
∎ Influence customers with repeated purchases.6. Report Preparation:
∎ Create detailed reports on feedback and performance metrics such as customer satisfaction, product performance, and any recurring issues.
∎ Responsibilities
∎ 1. Collect Customer Feedback:
∎ Reach out to customers after their purchase to gather feedback on the product.
∎ Conduct surveys, phone calls, and follow-up emails to gauge customer satisfaction.
∎ Use social media platforms to monitor and engage with customers about their experience with the product.
∎ 2. Analyze Customer Insights:
∎ Compile and analyze the collected data to identify trends, common issues, or areas for improvement.
∎ Report findings to the product development team and management.
∎ 3. Handle Customer Complaints and Queries:
∎ Address any customer concerns regarding the product.
∎ Provide troubleshooting or solutions for product-related problems.
∎ 4. Collaborate with Sales and Marketing Teams:
∎ Work closely with the sales and marketing teams to align feedback with product messaging and promotion strategies.
∎ Suggest improvements or features based on customer input.
∎ 5. Maintain Customer Relations:
∎ Build and maintain strong relationships with customers by providing personalized follow-ups and assistance where needed.
∎ Identify Common Customer Preferences
∎ Address Negative Feedback Quickly & Encourage Positive Reviews
∎ Influence customers with repeated purchases.
∎ 6. Report Preparation:
∎ Create detailed reports on feedback and performance metrics such as customer satisfaction, product performance, and any recurring issues.
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka (Zigatola Staff Quarter)
Company Information:
∎ Takhfee Bd
∎ Zigatola,Dhaka-1209
Address::
∎ Zigatola,Dhaka-1209
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 30 Oct 2024
Category: Customer Support/Call Centre
