Executive/Sr. Executive - Customer Service (Garments Accessories)

Job Description

Title: Executive/Sr. Executive - Customer Service (Garments Accessories)

Company Name: A Reputed Garments Accessories Manufacturer

Vacancy: 03

Age: 24 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Garments, Garments Accessories

• Bachelor/Honors

• 3 to 5 years
• The applicants should have experience in the following business area(s): Garments, Garments Accessories

• Age 24 to 35 years

• Able to handle several numbers of orders / styles at a time independently.

• Proven capability to understand different buyers` requirements.

• Should have good knowledge of products, sample, fabrics, accessories, trims, fashion trends etc.

• Able to handle several numbers of orders / styles at a time independently.

• Proven capability to understand different buyers spec & requirements.

• Candidates must be smart, self motivated and dynamic.

• Customer conveyance capacity, Strong interpersonal communication and leadership skill are must.

• Excellent verbal and written communication skills in both English & Bangla.

• The applicants having experience in the following area(s) are preferable: Customer Care, Corporate Marketing, Brand Planning and Business Development.

• Ability to work independently with minimal supervision

Job Context:
We are seeking a dynamic and experienced Executive / Sr. Executive – Customer Service (Garment Accessories) to manage and support customer-driven product development activities. The role focuses on coordinating end-to-end development of garment accessories such as Woven Labels, Printed Care Labels, Heat Transfer Labels, Hang Tags, Bandrole Paper Boxes, Stickers, Bows, Barcodes, and other garment-trimming solutions. The position serves as the primary point of contact for customers, ensuring accurate communication of requirements, timely sampling, approval follow-ups, order processing, and on-time delivery. Close coordination with product development, production, sourcing, and quality teams is essential to ensure customer satisfaction, cost efficiency, and consistent product quality.

Job Responsibilities:

• The incumbent is responsible for independently taking care of all facets of assigned sampling functions involving all types of garment accessories (Tag & Label especially).

• Ensure customer satisfaction by providing innovative merchandise identification products that consistently and continually meet or exceed defined requirements for product quality and customer support.

• Ensure immediate and innovative responses to customer as well as provide a vision and a model for satisfying them.

• Work towards developing service standards and strategies, which would be the company`s competitive advantage.

• Ensure customers standard requirements in terms of delivery, samples and orders are duly recorded by the respective customer service or PD staff and passed down to the respective departments.

• Determine current and future expectations of customers and use that information to ensure improvements in quality and service.

• Build and sustain good working relationship with our customers through constant process of discussion and negotiation enabling the organization to establish a reliable, quality conscious, customer oriented vendor base.

• Mobile bill,Provident fund,Gratuity
• Salary Review: Yearly
• Festival Bonus: 2

As per company policy.