Executive/Senior Executive- Customer Service- Garments Accessories

Job Description

Title: Executive/Senior Executive- Customer Service- Garments Accessories

Company Name: Manohar Filaments BD Ltd.

Vacancy: 2

Age: 25 to 38 years

Job Location: Dhaka (Uttara)

Salary: Negotiable

Experience:

• 3 to 7 years
• The applicants should have experience in the following business area(s): Garments Accessories

• Bachelor/Honors

• 3 to 7 years
• The applicants should have experience in the following business area(s): Garments Accessories

• Age 25 to 38 years

• Working experience at the Customer Service Dept. in Garments Accessories is a must.
• Should have sound knowledge & ability to keep good customer relations and customer service.
• Should have patient for customer dealing.
• The candidate should have good command in English.
• Good communication skill is a must.
• Candidates from the Uttara zone will get a preference.
• Should have the ability to work under pressure.
• Ability to work independently.
• Knowing Hindi will be an additional advantage.

• The candidates, only those who have proven working experience minimum 1-3 years at Customer Service Dept. in any Garments Accessories company are requested to apply.

• To participate in the lean event for Customer Service. To cross-functional project-Coordinates with PD, Sales, Planning, and Finance teams to expedite the process.

• To share prescribed booking forms with customers for order placement (if applicable).

• Order receipt & acknowledge to the customer mail within 2 hours.

• Download layout/ artwork from FTP server or give layout query to design team and provide to customer for getting approval.

• Order placement - Sales order to proceed for production through the SAP system.

• PI should go to the customer within 24 hrs.

• To issue PI through the SAP system and share it with the valued customer & Follow-up with the customer for approval to get the payment assurance.

• Need to remind each and every customer for PI and layout approval pending issue (if any) every alternative day and escalated to sales after 48 hours if still pending. 7.

• All CSE Must review their open PI and open the order before starting their daily work.

• Need to discuss UDD missing, UDD revised (If there is any concern), Longer UDD based on SLA and UDD failed issues in MDI. Also, raise issues to concerns over the phone and mail.

• Must have to send updates regarding UDD, UDD revised, dispatched details, or any other concern to customer daily basis.

• Layout should go to the customer within 24 hours. Need to remind each and every customer for PI and layout approval pending issues (if any) by every alternative day

• To focus to get LC/payment and UD as per Company SOP. Should inform customer/sales/concern if there will any issues/delay

• Follow up on urgent production requests and get to customers timely. Communicate on any production HOLD, revision, cancellation-related works

• To work with the PD team for any approval or price-related issues on placed orders

• To communicate with QC for short claim confirmation and quality issues.

• Follow-up with production units to get short replacement date and delivery updates Identify Critical issues and escalate to TL as required.

• Update daily order placement report/pending report( Daily CS report) to TL.

• Any other duties and responsibilities assigned by the supervisor.

• Mobile bill,Insurance,Gratuity,Provident fund
• Salary Review: Yearly
• Festival Bonus: 2

Earned Leave Encashment

Life Insurance