Executive/ Sr. Executive, Holidays

Job Description

Title: Executive/ Sr. Executive, Holidays

Company Name: East Coast Group

Vacancy: 1

Age: Na

Job Location: Dhaka (GULSHAN 1)

Salary: --

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Travel Agent

• Minimum Bachelor’s degree in Tourism & Hospitality Management, Business Administration, or a related field.

• At least 2 years
• The applicants should have experience in the following business area(s): Travel Agent

EC Aviation Limited (ECAL), established in 2015 under the brand `FLY EC`, offers a range of travel services, including air tickets, tour packages, visa consultancy etc. With IATA accreditation, ECAL caters to both domestic and international markets. The company is seeking an experienced Operations Manager to oversee daily operations, enhance customer experience, and improve service delivery and efficiency, with a focus on managing digital platforms.

Job Context

To plan, coordinate, and execute domestic and international holiday packages while ensuring high-quality customer service, vendor coordination and smooth tour operations in line with company standards and customer expectations.

Key Responsibilities

Holiday & Tour Operations

• Design, cost, and execute domestic and international holiday packages (group and customized tours).

• Handle end-to-end tour operations including itinerary planning, hotel bookings, transport, sightseeing, and tour logistics.

• Coordinate with airlines, hotels, transport providers, DMCs, and other vendors to secure competitive rates and quality services.

• Prepare tour quotations, proposals, costing sheets, and itineraries for clients and corporate accounts.

• Ensure timely issuance of vouchers, tickets, and travel documents.

 Customer Service & Sales Support

• Handle customer inquiries related to holiday packages via phone, email, and walk-in.

• Provide professional consultation on destinations, visas, travel requirements, and best travel options.

• Manage pre-travel, during-travel, and post-travel customer support and handle complaints or service issues effectively.

• Assist sales team in closing holiday packages and achieving revenue targets.

Documentation & Compliance

• Ensure accuracy of travel documents, visas, insurance, and tour confirmations.

• Maintain proper records of bookings, invoices, vendor contracts, and customer files.

• Ensure compliance with airline, embassy, and tourism authority regulations.

Coordination & Reporting

• Liaise with internal teams and external partners for smooth tour execution.

• Monitor tour performance, service quality, and customer feedback.

• Prepare operational reports, booking summaries, and management updates.

• Mobile bill
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

• Welfare fund.

• Market competitive salary.

• Annual Performance Evaluation.

• Access to full-time medical consultation.

• Employee centric policies.

• Safe and Inclusive Work Environment.