Sr. Executive, Holidays

Job Description

Title: Sr. Executive, Holidays

Company Name: East Coast Group

Vacancy: 1

Age: At least 25 years

Job Location: Dhaka (GULSHAN 1)

Salary: --

Experience:

• At least 3 years

Bachelor’s degree in Tourism/Hospitality will be preferred.

• At least 3 years

• Age At least 25 years

• Drive revenue and margin from holiday packages while ensuring 100% compliance with the 2026 Travel Agency Ordinance. Own the full lifecycle: product design → sales → operations → post-trip feedback.

• Systems: GDS basics, B2B portals, Excel for costing.

• Knowledge: Visa rules, 2026 Ordinance, BSP cycles, key destinations.

• Soft skills: Negotiation, customer empathy, crisis handling, sales mindset.

EC Aviation Limited (ECAL), established in 2015 under the brand `FLY EC`, offers a range of travel services, including air tickets, tour packages, visa consultancy etc. With IATA accreditation, ECAL caters to both domestic and international markets.

Key Duties & Responsibilities

A. Product & Pricing

1. Package design: Create competitive FIT & group packages for popular destinations: Thailand, Malaysia, Turkey, Dubai, Maldives, Umrah, domestic spots.

2. Supplier negotiation: Secure net rates from hotels, DMCs, transport, guides. Maintain 3+ options per destination.

3. Pricing & costing: Build packages with transparent fare breakup per 2026 Ordinance. Ensure 15-25% GP margin.

4. Inventory management: Block rooms/air seats during peak seasons. Avoid artificial seat shortages to stay compliant.

B. Sales & Revenue

1. B2C sales: Handle direct customer inquiries via phone, WhatsApp, walk-in. Convert with consultative selling.

2. B2B support: Assist sub-agents with quotes, customizations, markup guidance. Honor credit terms per company policy.

3. Upsell: Push add-ons: travel insurance, airport transfer, activities, visa processing.

4. Targets: Achieve monthly sales/GP targets. Track conversion rate, avg. ticket size, lead-to-booking ratio.

C. Operations & Execution

1. Booking: Issue hotel vouchers, transfers, sightseeing via authorized systems only. No fake bookings.

2. Documentation: Prepare detailed itineraries, include agency reg. number + actual costs on all invoices.

3. Visa coordination: Work with visa team to ensure docs, timing, and 90%+ success rate for 40+ countries.

4. Customer service: Handle pre-departure briefing, 24/7 emergency support during travel, post-trip feedback.

5. Complaint handling: Resolve issues within 24 hrs. Escalate service failures to DMC/supplier for refund/compensation.

D. Compliance & Risk Control

1. 2026 Ordinance: Ensure all packages show actual ticket/hotel price. No hidden markups or overcharging.

2. Credit control: No credit release for packages unless client is approved tier in credit policy. Umrah/Hajj = 100% advance.

3. Bank guarantee: Keep package liability within 20% of company’s bank guarantee limit.

4. Blackout dates: Monitor supplier blackout/peak surcharges to avoid loss-making bookings.

E. Reporting & Development

1. MIS: Submit weekly report: bookings, revenue, GP, top destinations, supplier issues, refunds pending.

2. Market research: Track competitor packages, OTA pricing, airline promos. Propose new destinations monthly.

3. SOP improvement: Update process flows for faster TAT. Train junior executives on GDS, portal, costing.

4. Accounts: Coordinate with Accounts for supplier payments before BSP deadlines to avoid ADMs.

• Mobile bill
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

• Market competitive salary.

• Annual Performance Evaluation.

• Access to full-time medical consultation.

• Employee centric policies.

• Safe & Inclusive Work Environment.