Operations Manager – Travels Care

Job Description

Title: Operations Manager – Travels Care

Company Name: Travels Care Service

Vacancy: 1

Age: 22 to 30 years

Job Location: Dhaka (Khilkhet)

Salary: Tk. 20000 - 25000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator, Travel Startup

• Bachelor/Honors

• 2 to 5 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator, Travel Startup

• Age 22 to 30 years

The Operations Manager plays a central role in ensuring that Travels Care delivers consistent, high-quality travel experiences to clients. This role sits between the front-line sales/customer service teams and senior management, translating business goals into smooth day-to-day execution. The position requires balancing operational efficiency, cost control, vendor relationships, and customer satisfaction — often under time-sensitive conditions (flight delays, booking changes, last-minute client requests, etc.).

1. Oversee daily travel operations: bookings, ticketing, itineraries, and confirmations

2. Coordinate with airlines, hotels, transport providers, and vendors for service delivery

3. Supervise, train, and manage performance of operations staff

4. Develop and enforce SOPs to improve operational efficiency

5. Monitor budgets, control costs, and negotiate vendor rates

6. Handle escalated customer complaints and resolve service disruptions

7. Ensure compliance with travel regulations, licensing, and safety standards

8. Prepare operational performance reports for senior management

9. Identify process improvements to boost efficiency and customer satisfaction

10. Manage key vendor/partner relationships and contract negotiations