Front Office Manager

Job Description

Title: Front Office Manager

Company Name: Unique Hotel & Resorts Ltd (The Westin Dhaka)

Vacancy: 01

Age: At least 33 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Hotel

• Diploma in Hotel Management
• Bachelor of Business Administration (BBA)

• At least 5 years
• The applicants should have experience in the following business area(s): Hotel

• Age At least 33 years

• Lead, motivate, and supervise front office staff while fostering teamwork, trust, and a positive work environment.

• Manage daily front office operations to ensure service quality, guest satisfaction, and operational efficiency.

• Set goals, monitor performance, conduct department meetings, and recognize employee achievements.

• Maintain adequate staffing levels and control departmental expenses to meet budget objectives.

• Ensure compliance with Marriott policies, standards, SOPs, and disciplinary procedures.

• Deliver exceptional guest experiences by addressing guest needs, resolving complaints, and improving service quality.

• Analyze guest feedback and implement improvements to enhance satisfaction and retention.

• Coach, mentor, develop, and evaluate employees and managers through performance management processes.

• Recruit, interview, and hire qualified team members to meet operational requirements.

• Identify operational challenges and implement sustainable solutions.

• Oversee effective use of Marriott’s Guest Experience Platform (GXP) to improve guest engagement, issue resolution, and service standards.

• Maintain effective communication with management, peers, and team members regarding operational updates and performance.

Additional Responsibilities:

• Ensures that Guest Experience Platform (GXP) is properly configured and fully utilized across all departments, driving consistent engagement, timely resolution of guest requests, and adherence to Marriott guest experience standards.

• Monitors compliance, provides guidance and training where needed, and works closely with department leaders to maximize the effectiveness of the platform in enhancing guest satisfaction and operational performance.

• Provident fund,Medical allowance,Mobile bill,Weekly 2 holidays,Credit card,Insurance,Profit share,Gratuity
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2