Executive, Member Relation

Job Description

Title: Executive, Member Relation

Company Name: Bikroy.com

Vacancy: 5

Age: 25 to 35 years

Job Location: Dhaka

Salary: Tk. 25000 - 30000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, E-commerce, Advertising Technology (AdTech) Startup

• Bachelor/Honors

• 2 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, E-commerce, Advertising Technology (AdTech) Startup

• Age 25 to 35 years

• Strong understanding of tele communication and marketing technologies

• Strong customer relationship management and negotiation skills.

• Proficiency in CRM platforms

• Strong Presentation skill and ability to communicate clearly and effectively

• Strong problem-solving and conflict resolution abilities.

• Ability to manage multiple accounts while consistently meeting deadlines and revenue targets.

• Google tools solvency is a plus.

• Drive membership renewals and achieve assigned monthly, quarterly, and annual retention and revenue targets.

• Responsible for recovering churned members and reactivating inactive accounts.

• Responsible for maintaining regular communications with the members over the phone/visit to ensure revenue targets are met.

• Build and maintain strong relationships with assigned members through regular phone calls, virtual meetings, and field visits where required.

•  Identify upselling and cross-selling opportunities to maximize customer lifetime value.

• Effectively utilize CRM systems to manage customer interactions, track engagement history, monitor renewal pipelines, and maintain accurate customer records.

• Serve as the primary point of contact for customers, ensuring timely resolution of issues and maintaining a high level of customer satisfaction.

• Maintain KPI dashboards, renewal forecasts, pipeline reports, revenue reports, and account performance summaries.

• Ensure compliance with company policies, CRM processes, and service quality standards.

• Ensure Monthly/ Quarterly KPIs (acquisition & revenue targets) are met as per the department’s expectations.

• Identify recurring customer pain points and collaborate with cross-functional teams to implement sustainable process improvements.

• T/A,Insurance,Performance bonus,Weekly 2 holidays
• Salary Review: Yearly
• Festival Bonus: 2