Executive - Internet & Infrastructure

Job Description

Title: Executive - Internet & Infrastructure

Company Name: aamra networks limited

Vacancy: 6

Job Location: Dinajpur, Jhenaidah, Kushtia, Lalmonirhat, Meherpur

Employment Status: Contractual

Educational Requirements:
∎ Bachelor of Science (BSc) in CSE, EEE

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): IT System Management
∎ The applicants should have experience in the following business area(s): IT Enabled Service
∎ Freshers are also encouraged to apply.

Job Context:
∎ Incident support consists of providing 1st level support regarding any IT related Application Troubleshooting, Hardware Troubleshooting along with Vendor co-ordination, Operating System & Antivirus Troubleshooting and Business Email related issues such as LAN, WLAN, Internet Troubleshooting for End user devices.
∎ Management Support covers Installation & Configuration of IT-Applications, Hardware, LAN, WLAN, Internet and also configuration & delivery of End user IT Assets (Laptop, Desktop, Accessories, Printer Cartridge etc.),

Job Responsibilities:
∎ Requesting Management for IT service via phone call, remotely or in physical presence required from users.
∎ Guide & aware employees on IT Process & Policies, Tips & Tricks etc.
∎ Provide Support for all IT related Queries.
∎ Escalation & Co-ordination on UPS & IT Server room issues of Regional Offices.
∎ Provide support during mass deployment of IT service/application in client devices.
∎ Log and follow-up on end user calls/tickets/emails using company provided Trouble Ticketing software.
∎ Follow-up with vendors & cross functional teams and also tracking, routing & escalation issues.
∎ Ensure verification of IT Assets in physical presence based on demands.
∎ Ensure problem management activities for recurrent incident.
∎ Ensure service activity report of specified support region.
∎ Stay updated with system/technical information for the recommendation of technical Products to end users.

Additional Requirements:
∎ Age 22 to 25 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Application Deadline: 15 Mar 2021

Company Information:
∎ 4 Mar 2021
∎ aamra networks limited
∎ Address : Safura Tower (9th floor), 20 Kemal Ataturk Avenue, Banani C/A, Dhaka-1213, Bangladesh
∎ Web : www.aamra.com.bd
∎ Business : From a handful of employees in a small space 35 years ago, to 800+ workforce, 100+ products & solutions and more than 3,000 corporate customers today, aamra companies has evolved into a trusted name in the sectors of Textiles & Apparels, Information Communication Technology (ICT), Lifestyle and Food & Beverage. The company humbly recognizes the contributions, blessings and support of stakeholders, partners, customers and most importantly the people, who worked efficiently to establish this trusted brand today.
Throughout the years aamra has been helping corporate houses by managing their information systems effectively. aamra`s corporate functions strive to provide all the customers with customized and integrated technology-based solutions that enable them to maximize their business potentials. Hence aamra holds the patents, distribution and marketing rights of a number of world renowned high technology driven products. aamra companies is dynamic, futuristic and leading business group, represented by 16 independent Strategic Business Units (SBU) in Textile & Apparel, Information Communication Technology (ICT), Lifestyle and Food & Beverage. The company understands its clients` businesses and integrate it with today`s technology to maximize their satisfaction and protect their investment through quality services.

Category: IT/Telecommunication