Executive-Customer Care

Job Description

Title: Executive-Customer Care

Company Name: Agrostar Farm Ltd.

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years

• Bachelor/Honors

• Bachelor’s degree in Business, Marketing or a related field (preferred).

• 1 to 3 years

• Only Male

Requirements:

• 1–3 years of experience in operations, client service or sales coordination (experience in catering, food or e-commerce sectors will be an advantage).
• Strong communication and interpersonal skills (both verbal and written).
• Proficiency in MS Office (Word, Excel) and basic knowledge of digital communication tools.
• Ability to multitask, prioritize and work under minimal supervision.
• Positive attitude, strong sense of responsibility and willingness to learn

About Company: Agrostar (A concern of Topstar Group) is on a mission to wipe out contaminated items from your shelves. We want to replace your kitchen cabinets with nutritious ingredients, now occupied by high-preservative ones. Our goal is to ensure healthy living for all.

We are looking for a dynamic, organized and result-oriented individual to oversee daily operations, sales coordinator and client communication. The selected candidate will be responsible for managing the full order cycle—from client contact to delivery and post-sales service—while maintaining smooth operational and administrative workflows.

Key Responsibilities:

• New order generation by identifying and reaching out to potential clients.
• Manage, monitor and prepare invoices for all incoming orders while ensuring accurate and timely order processing.
• Communicate with clients via phone, email and social media regarding inquiries, orders and after-sales support.
• Conduct tele-sales to promote services and generate new orders.
• Handle customer feedback and ensure a high level of client satisfaction.
• Coordinate purchase with suppliers to ensure timely procurement of required items.
• Manage small-scale inventory, ensuring accurate record-keeping and stock availability.
• Maintain daily, weekly and monthly sales and operational reports.
• Plan and post regular content on social media platforms (especially Facebook) to increase engagement and sales visibility.
• Coordinate with the kitchen/production and delivery teams to ensure smooth order fulfillment.
• Support management in implementing new ideas and operational improvements.