E Commerce Executive (Call Center)

Job Description

Title: E Commerce Executive (Call Center)

Company Name: eCart.com.bd

Vacancy: 5

Age: 18 to 32 years

Job Location: Dhaka (Shewrapara)

Salary: Tk. 10000 - 12000 (Monthly)

Experience:

• 1 to 2 years

• Higher Secondary

• 1 to 2 years

• Age 18 to 32 years
• Only Male

• Handle inbound and outbound customer calls or queries

• Resolve customer queries and complaints in a timely and professional manner

• Provide product/service information and assistance

• Maintain customer records and update details as needed

• Collaborate with different departments to address customer concerns

• Ensure customer satisfaction and strive to improve service deliver.

• Provide product recommendations and handle queries about our products.

• Operate the company`s Facebook page and CRM App.

• Communicate with Customer

• Convince Customer for up-sale