Desktop Support Specialist (Night Shift)
Job Description
Title: Desktop Support Specialist (Night Shift)
Company Name: FinSource Limited
Vacancy: 2
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor in Engineering (BEngg)
∎ Bachelor's degree in related field preferred.
∎ Skills Required: Mac OS environments, Remote Desktop Service, Technical Support Engineer, Windows Administration
Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Desktop Application, IT Support Service, IT System Management, IT system support and maintenance, Process Automation
∎ The applicants should have experience in the following business area(s):
IT Enabled Service
Job Responsibilities:
∎ Serving as the first point of contact for users\customers seeking technical assistance through the help desk system, addressing user tickets regarding hardware, software, peripherals and networking
∎ Performing remote troubleshooting through diagnostic techniques and pertinent questions
∎ Direct unresolved issues to the next level of support personnel
∎ Follow up with clients to ensure their systems are functional
∎ Help create technical documentation and manuals
∎ IT infrastructure installation, maintenance and support of hardware including managing all Desktop Support activities, Email support, and administration of Telecom systems.
∎ Implement and support according to regulatory compliance, policies and procedures.
∎ Respond to alerts from various monitoring applications, providing a layered network security
∎ Support peers on other projects and tasks while balancing regular duties
∎ Record and respond to technical incidents and requests using the Service Desk ticketing system while adhering to performance goals
∎ Candidate may also be assigned other responsibilities such as planning, equipment staging, etc. as change occurs
∎ Implement and support existing and new applications and technologies entering the infrastructure
∎ Provide prompt and courteous customer support to end users and troubleshooting activities (e.g., unlocking accounts, Service Desk ticket and queue monitoring, direct person-to-person troubleshooting, etc...)
∎ Support third party vendor applications - installation, user setup and user support.
∎ Contribute to the development and implementation of hardware and software standards for workstations, wireless technology, file & print services, etc.
∎ Contribute to the development and implementation of 'best-practice' standards as well as departmental policies and procedures.
∎ Help determine, recommend and implement hardware and software upgrades for business applications, desktop, laptop, etc.
Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
∎ Hands-on experience with Windows/Mac OS environments
∎ Working knowledge of office automation products and computer peripherals, like printers and scanners
∎ Knowledge of network security practices and anti-virus programs
∎ Ability to perform remote troubleshooting and provide clear instructions
∎ Excellent problem-solving and multitasking skills
∎ Customer-oriented attitude
∎ Associates in Computer Science, relevant field, completion of appropriate technical course, or equivalent work experience
Salary: Tk. 55000 - 60000 (Monthly)
Compensation & Other Benefits:
∎ Medical allowance, Performance bonus, Provident fund, Weekly 2 holidays, Insurance, Gratuity
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 Nov 2022
Company Information:
∎ 9 Nov 2022
∎ FinSource Limited
∎ Address : Corporate Office: Paragon House (3rd Floor), 5 Mohakhali Commercial Area, Dhaka -1212.
∎ Web : www.finsource.net
∎ Business : FinSource Limited is one of the growing US independent retirement service providers of Bangladesh. We are a FinTech company working as an offshore unit of a leading US Pension Plan TPA. We have an in-house software team working for development, upgrade & integration of third-party CRM systems, and other fintech solution used by the company.
Category: IT/Telecommunication
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