Deputy Manager/ Manager - Service

Job Description

Title: Deputy Manager/ Manager - Service

Company Name: SWISH.GLOBAL

Vacancy: 01

Age: Na

Job Location: Dhaka (Dhaka Sadar)

Salary: Negotiable

Experience: --

Published: 2026-10-05

Application Deadline: 2026-10-31

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Developing and implementing SOPs for the Service & Maintenance Department.

• Train the service team on SOPs and ensure their effective implementation in daily operations.

• Planning and supervising activities for After Sales Service, Repair & Maintenance

• Ensure that, customer complaints are properly received, analyzed, and resolved within the defined timeframe.

• Define, implement, and monitor Service Level Agreements (SLAs).

• Ensure proper installation of bath ware and sanitary products according to approved guidelines and SOPs.

• Analyzing technical issues related to drainage, water pressure, leakage, and incorrect product usage.

• Preparing videos for product installation, quick-solutions for common service issues, and spare-parts installation.

• Managing task plan for service engineers, technicians and supervisors.

• Arranging regular training on SOPs, product knowledge, installation, and technical matters.

• Prepare duty rosters and assign responsibilities based on operational requirements

• Identifying non-warranty and product-misuse cases. Maintain proper records for all warranty and service claims.

• Coordinate with customers, architects, engineers, contractors, and other construction-related professionals to ensure that designs, installation plans, and technical requirements are properly aligned.

• Preparing periodic performance reports for service, installation and technical assessment.

• Ensure professional conduct at customer premises and protect the SWISH brand image during all service and installation activities.