Deputy Manager-Documentation Lead & CS

Job Description

Title: Deputy Manager-Documentation Lead & CS

Company Name: Air Alliance Limited

Vacancy: 01

Age: At least 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 8 to 10 years
• The applicants should have experience in the following business area(s): Freight forwarding

• Bachelor/Honors

• 8 to 10 years
• The applicants should have experience in the following business area(s): Freight forwarding

• Age At least 30 years

1. Advance Knowledge in CW1 (Cargowise).

2. Cargowise certification is a plus

This position will lead the entire SCS documentation team for Ocean Freight – Export (nomination + local) and oversee customer service for few nomination accounts. This role ensures accurate and timely preparation of shipping documents such as FCR/HBL etc., including SI submission, manifests, VGM submission, FMC/AMS/ISF filling, CW1 imaging/uploading and BL surrender/Telex tasks, compliance with international regulations especially USA, CANADA, LATAM, EU and delivery of exceptional customer experience. The position requires strong managerial, operational expertise, and a customer-centric approach.

Job Description in details:

Documentation Management

• Supervise and manage all ocean freight export documentation processes (FCR/HBL etc., including SI submission, manifests, VGM submission, FMC/AMS/ISF filling, CW1 imaging/uploading and BL surrender/Telex tasks).

• Ensure compliance with international shipping regulations, Incoterms, and customer SOPs.

• Review and approve documentation for accuracy before submission to carriers, customs, and clients.

• Coordinate with internal teams and external stakeholders for timely document flow.

 Customer Service

• Act as the primary escalation point for customer inquiries and complaints related to ocean freight export shipments.

• Maintain strong relationships with clients, shipping lines, and agents to ensure smooth operations.

• Provide proactive updates on shipment status and resolve service issues promptly.

• Collaborate with customer service, sales, and operations teams to enhance customer satisfaction and retention.

 Operational Excellence

• Monitor shipment lifecycle: From booking-job creation-stuffing-departure, pre-alerts, governmental filings, invoicing, and delivery execution.

• Drive process improvements to reduce errors and TAT.

• Ensure high data integrity in shipment records and documentation systems.

Team Leadership

• Lead, coach, and develop the documentation team.

• Conduct training sessions on compliance, documentation standards, and CargoWise.

• Set performance goals and monitor KPIs for team efficiency.

Compliance & Reporting

• Ensure adherence to company policies, maritime regulations, and audit requirements.

• Prepare weekly/monthly reports on documentation accuracy, customer service metrics, and operational performance.

• Review monthly scorecard received from regional office.

• Mobile bill,Profit share,Provident fund,Weekly 2 holidays,Insurance,Gratuity,Over time allowance
• Salary Review: Yearly
• Festival Bonus: 2