Customer Support Representative
Job Description
Title: Customer Support Representative
Company Name: PalmPay Limited
Vacancy: 5
Age: At least 20 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- At most 3 years
- The applicants should have experience in the following business area(s): Consulting Firms, Call Center, Cellular Phone Operator, Financial Technology (Fintech) Startup
- Freshers are also encouraged to apply.
Published: 2025-10-15
Application Deadline: 2025-11-14
Education:
- Bachelor/Honors
Requirements:
- At most 3 years
- The applicants should have experience in the following business area(s): Consulting Firms, Call Center, Cellular Phone Operator, Financial Technology (Fintech) Startup
- Freshers are also encouraged to apply.
Skills Required: Call Center,Call Support,Client Service,Customer Care,Customer Service,Customer Service Management,Customer Support,Mobile Financial Service,Sales & Marketing,Sales target, Customer Service
Additional Requirements:
- Age At least 20 years
Responsibilities & Context:
Job Description:
As a Customer Support Representative at PalmPay Limited, you will work closely with the sales managers to drive our sales efforts and ensure operational efficiency. Your role will involve a blend of sales and operational responsibilities to support our growth objectives.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Provide accurate product/service information and resolve customer issues efficiently.
Assist the Business Development team in client onboarding, documentation, and follow-ups.
Maintain detailed records of customer interactions using CRM tools.
Coordinate with internal departments (sales, tech, operations) to resolve client queries.
Support sales campaigns by preparing proposals, quotations, and presentations when needed.
Track and report client feedback, pain points, and areas for improvement.
Ensure high levels of client satisfaction and contribute to long-term relationship building.
Job Other Benifits:
- Mobile bill
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Contractual
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 9.93% |
| University of Dhaka | 3.50% |
| North South University | 1.99% |
| Southeast University | 1.87% |
| Jagannath University | 1.75% |
| Daffodil International University (DIU) | 1.52% |
| Independent University, Bangladesh | 1.40% |
| Govt. Titumir College | 1.29% |
| Dhaka College | 1.29% |
| East West University | 1.17% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 76.64% |
| 31-35 | 16.24% |
| 36-40 | 4.44% |
| 40+ | 1.87% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 37.62% |
| 20K-30K | 49.88% |
| 30K-40K | 9.46% |
| 40K-50K | 1.87% |
| 50K+ | 1.17% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 25.35% |
| 0.1 - 1 years | 12.50% |
| 1.1 - 3 years | 24.65% |
| 3.1 - 5 years | 17.29% |
| 5+ years | 20.21% |
