Customer Support Representative
Job Description
Title: Customer Support Representative
Company Name: PalmPay Limited
Vacancy: 2
Age: At least 20 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- At most 3 years
- The applicants should have experience in the following business area(s): Consulting Firms, Call Center, Cellular Phone Operator, Financial Technology (Fintech) Startup
- Freshers are also encouraged to apply.
Published: 2025-07-31
Application Deadline: 2025-08-23
Education:
- Bachelor/Honors
Requirements:
- At most 3 years
- The applicants should have experience in the following business area(s): Consulting Firms, Call Center, Cellular Phone Operator, Financial Technology (Fintech) Startup
- Freshers are also encouraged to apply.
Skills Required: Call Center,Call Support,Client Service,Customer Care,Customer Service,Customer Service Management,Customer Support,Mobile Financial Service,Sales & Marketing,Sales target, Customer Service
Additional Requirements:
- Age At least 20 years
- Only Female
Responsibilities & Context:
Job Description:
As a Customer Support Representative at PalmPay Limited, you will work closely with the sales managers to drive our sales efforts and ensure operational efficiency. Your role will involve a blend of sales and operational responsibilities to support our growth objectives.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate product/service information and resolve customer issues efficiently.
- Assist the Business Development team in client onboarding, documentation, and follow-ups.
- Maintain detailed records of customer interactions using CRM tools.
- Coordinate with internal departments (sales, tech, operations) to resolve client queries.
- Support sales campaigns by preparing proposals, quotations, and presentations when needed.
- Track and report client feedback, pain points, and areas for improvement.
- Ensure high levels of client satisfaction and contribute to long-term relationship building.
Job Other Benifits:
- Weekly 2 holidays,Mobile bill
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 9.09% |
| University of Dhaka | 4.11% |
| Eden Mohila College | 3.90% |
| Jagannath University | 1.95% |
| Jahangirnagar University | 1.73% |
| Govt. Titumir College | 1.52% |
| Daffodil International University (DIU) | 1.52% |
| East West University | 1.52% |
| Dhaka City College | 1.30% |
| North South University | 1.30% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 81.17% |
| 31-35 | 15.37% |
| 36-40 | 3.25% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 38.96% |
| 20K-30K | 51.52% |
| 30K-40K | 8.87% |
| 40K-50K | 0.43% |
| 50K+ | 0.22% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 33.12% |
| 0.1 - 1 years | 12.12% |
| 1.1 - 3 years | 30.74% |
| 3.1 - 5 years | 12.99% |
| 5+ years | 11.04% |
