Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: SUPTEAM PORTUP PRIVATE LIMITED

Vacancy: 15

Age: 20 to 32 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 20000 - 25000 (Monthly)

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, Call Center

• 1 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, Call Center

• Age 20 to 32 years

• Candidate should be influent in Bengali & English language (Read, Write, Speak).

• It is a work from the home Opportunity.

• Bengali & English good knowledge is a must.

• Proven executive experience in chat sales and support

• Proficiency in CRM platforms (desirable)Technical or higher education

• Familiarity with the gaming industry (desirable)Ability to work 24/7On-site work required

• Quality bonuses based on performance (scalable)Flexible schedule

• You are highly goal driven and work well in fast paced environments

• You pay strong attention to detail and deliver work that is of a high standard

• You are adaptable and thrive in changing environments

PIN-UP Global is currently seeking an Online Chat Operator proficient in English and Bengali.

Responsibilities:

- Respond to client inquiries through online chat in Bangladesh.
- Assist customers with website usability.
- Resolve any issues clients may encounter during their experience.
- Foster long-term relationships with clients.
- Keep clients informed of current offers and promotions.

What We Offer:

- Ongoing support and guidance throughout your work.
- Training and development opportunities.
- Potential for career growth and professional advancement.
- Paid annual leave, sick leave, and national holidays as per the Bangladesh calendar.
- 5-day workweek with 2 days off; rotational shifts of 9 hours including a lunch break.
- Remote work format (work from home).
- Salary: 25,000 BDT + performance bonus of approximately 15,000 BDT per month.

Requirements:

- Proficiency in Bengali and English typing.
- Strong skills in stress management and conflict resolution.
- At least 1 year of working experience in customer service, preferably in contact center, having experience in Gaming industry is a plus
- Positive attitude with a good sense of humor.
- Eagerness for continuous self-development and skill improvement.
- Customer-focused mindset with a willingness to help others.
- Ability to handle unique and non-standard situations.
- High level of responsibility and decision-making skills.
- Excellent communication abilities.
- Quick learning and adaptability to new information.
- Strong attention to detail.
- Highly manageable and organized.
- Interest in long-term employment.

Must-Haves:

- A workspace with a stable internet connection.
- A laptop or PC (OS Windows 10 or 11 ) with at least 8GB RAM, headset and web-camera.
- Access to power backup (UPS or laptop power bank) for continuity during work hours in case of power outages.

Constant support and assistance at all stages of work; Trainings; Opportunity for career and professional growth; Paid annual leave (24 days) and sick leave. 4/2 days working 9 hours login Lucrative Incentives