Officer/ Sr. Officer

Job Description

Title: Officer/ Sr. Officer

Company Name: Runner Group

Vacancy: 01

Age: 23 to 30 years

Job Location: Gazipur

Salary: Negotiable

Experience:

• At most 1 year
• The applicants should have experience in the following business area(s): Group of Companies, Automobile, Motor Vehicle body manufacturer, Motor Workshop
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At most 1 year
• The applicants should have experience in the following business area(s): Group of Companies, Automobile, Motor Vehicle body manufacturer, Motor Workshop
• Freshers are also encouraged to apply.

• Age 23 to 30 years

• Relevant call center experience will be regarded as a value-added qualification

• Proficiency in CRM and SRM systems and basic computer applications.

• Ability to work in shifts, including evenings and weekends if required.

• Patient, resilient, and customer-focused.

• Conduct outbound calls to prospective, existing, and lost customers to promote services and campaigns.
• Respond to inbound queries and provide accurate service information.
• Maintain accurate customer data in CRM and SRM systems and track follow-ups.
• Execute PRS campaigns to upsell services and drive retention.
• Perform 1’4’9 calling programs to target customers at specific intervals.
• Reach out to lost customers to understand reasons for leaving and encourage re-engagement.
• Record all interactions, feedback, and campaign outcomes.
• Meet or exceed targets for customer engagement, retention, and service adoption.
• Provide insights to marketing and service teams based on customer feedback and trends.

• T/A,Mobile bill
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 3