Job Description
Title: VIP Manager
Company Name: SUPTEAM PORTUP PRIVATE LIMITED
Vacancy: --
Age: 18 to 35 years
Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
∎ 2 to 6 years
∎ The applicants should have experience in the following business area(s):Telecommunication, Call Center
Published: 16 Apr 2025
Education:
∎ Bachelor/Honors, Diploma, Masters
Requirements:
Additional Requirements:
∎ Age 18 to 35 years
Responsibilities & Context:
∎ Customer Excellence: Provide exceptional service to VIP customers via various channels like chats, emails, and phone. Promptly address inquiries, resolve issues, and offer guidance.
∎ Personalization: Understand individual VIP customer needs and preferences. Monitor gaming activity, preferences, and bet history to deliver personalized service.
∎ Conflict Resolution: Handle conflicts such as service complaints or payment issues with finesse, ensuring customer satisfaction and trust rebuilding.
∎ Promotions: Inform VIP customers about special offers, bonuses, and promotions. Tailor individual offers for top customers.
∎ Feedback Collection: Gather feedback and suggestions from VIPs on service quality, site functions, new games, etc. Relay feedback to relevant departments for action.
∎ Cross-Department Collaboration: Coordinate with marketing, finance, and tech support teams for seamless VIP service delivery.
∎ Ongoing support and guidance throughout your work.
∎ Training and development opportunities.
∎ Potential for career growth and professional advancement.
∎ Paid annual leave, sick leave, and national holidays as per the Bangladesh calendar.
∎ 5-day workweek with 2 days off; rotational shifts of 9 hours including a lunch break.
∎ Remote work format (Work from home).
∎ Salary: competitive salary + performance bonus.
∎ Proven executive experience in chat Sales and Support, preferably in Call center or BPO, having experience in Gaming industry is a plus. Minimum of 2 years in customer service roles.
∎ Strong skills in stress management and conflict resolution.
∎ Proficiency in CRM platforms (desirable).
∎ Eagerness for continuous self-development and skill improvement.
∎ Communicates fluently in Bengali and English language.
∎ Ability to handle unique and non-standard situations.
∎ High level of responsibility and decision-making skills.
∎ Excellent communication abilities.
∎ Ability to work 24/7 on flexible schedule.
∎ Strong attention to detail.
∎ Highly manageable and organized.
∎ Interest in long-term employment.
∎ A workspace with a stable internet connection.
∎ A laptop or PC (OS Windows 10 or 11 ) with at least 8GB RAM, headset and web-camera.
∎ Access to power backup (UPS or laptop power bank) for continuity during work hours in case of power outages.
∎ Responsibilities:
∎ Customer Excellence: Provide exceptional service to VIP customers via various channels like chats, emails, and phone. Promptly address inquiries, resolve issues, and offer guidance.
∎ Personalization: Understand individual VIP customer needs and preferences. Monitor gaming activity, preferences, and bet history to deliver personalized service.
∎ Conflict Resolution: Handle conflicts such as service complaints or payment issues with finesse, ensuring customer satisfaction and trust rebuilding.
∎ Promotions: Inform VIP customers about special offers, bonuses, and promotions. Tailor individual offers for top customers.
∎ Feedback Collection: Gather feedback and suggestions from VIPs on service quality, site functions, new games, etc. Relay feedback to relevant departments for action.
∎ Cross-Department Collaboration: Coordinate with marketing, finance, and tech support teams for seamless VIP service delivery.
∎
∎ What We Offer:
∎ Ongoing support and guidance throughout your work.
∎ Training and development opportunities.
∎ Potential for career growth and professional advancement.
∎ Paid annual leave, sick leave, and national holidays as per the Bangladesh calendar.
∎ 5-day workweek with 2 days off; rotational shifts of 9 hours including a lunch break.
∎ Remote work format (Work from home).
∎ Salary: competitive salary + performance bonus.
∎
∎ Requirements:
∎ Proven executive experience in chat Sales and Support, preferably in Call center or BPO, having experience in Gaming industry is a plus. Minimum of 2 years in customer service roles.
∎ Strong skills in stress management and conflict resolution.
∎ Proficiency in CRM platforms (desirable).
∎ Eagerness for continuous self-development and skill improvement.
∎ Communicates fluently in Bengali and English language.
∎ Ability to handle unique and non-standard situations.
∎ High level of responsibility and decision-making skills.
∎ Excellent communication abilities.
∎ Ability to work 24/7 on flexible schedule.
∎ Strong attention to detail.
∎ Highly manageable and organized.
∎ Interest in long-term employment.
∎
∎ Must-Haves:
∎ A workspace with a stable internet connection.
∎ A laptop or PC (OS Windows 10 or 11 ) with at least 8GB RAM, headset and web-camera.
∎ Access to power backup (UPS or laptop power bank) for continuity during work hours in case of power outages.
Skills & Expertise:
Compensation & Other Benefits:
∎ Performance bonus
Workplace:
∎ Work from home
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Company Information:
∎ SUPTEAM PORTUP PRIVATE LIMITED
∎ 5th floor, 501 A, Geetansh Class of pearl, S L Marg Tonk
Road, RK Enterprise, Durgapura, Jaipur, Jaipur, Rajasthan,
302018
Address::
∎ 5th floor, 501 A, Geetansh Class of pearl, S L Marg Tonk
Road, RK Enterprise, Durgapura, Jaipur, Jaipur, Rajasthan,
302018
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 15 May 2025
Category: Customer Support/Call Centre
