Customer Service - Team Leader
Job Description
Title: Customer Service - Team Leader
Company Name: London Gents Parlour
Vacancy: --
Age: 28 to 35 years
Job Location: Dhaka
Salary: Tk. 30000 - 35000 (Monthly)
Experience:
- 5 to 6 years
- The applicants should have experience in the following business area(s): Beauty Parlor/Saloon/Spa
Published: 2025-09-09
Application Deadline: 2025-09-18
Education:
- Bachelor of Business Administration (BBA) in Management
- Master of Business Administration (MBA) in Management
- Bachelor’s degree preferred (Business, Management, or related field).
Requirements:
- 5 to 6 years
- The applicants should have experience in the following business area(s): Beauty Parlor/Saloon/Spa
Skills Required: Customer service or Beauty Industry
Additional Requirements:
- Age 28 to 35 years
- Minimum 5–6 years of experience in customer service, with at least 5 years in a supervisory/team lead role (experience in beauty, wellness, or education sector is an advantage).
- Strong leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in MS Office and customer service tools/software.
- Ability to multitask and work in a dynamic environment.
Responsibilities & Context:
London Gents Parlour & Beauty Training Institute is seeking a Customer Service - Team Leader who will be responsible for managing the customer service team, ensuring excellent client and student experiences, and maintaining service standards across both the training institute and the parlour. This role requires strong leadership, problem-solving, and communication skills, with the ability to handle a fast-paced environment.
Key Responsibilities
- Lead and supervise the customer service team across the institute and parlour.
- Ensure clients and students receive professional, timely, and high-quality service.
- Handle escalated customer queries, complaints, and feedback effectively.
- Train, mentor, and motivate customer service staff to maintain service excellence.
- Develop and implement customer service policies and standards.
- Coordinate with the academic team, trainers, and beauty professionals for smooth operations.
- Monitor daily service performance, prepare reports, and recommend improvements.
- Support in admissions counseling, appointment bookings, and client/student follow-ups.
- Maintain a positive and professional environment to enhance customer satisfaction and retention.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 8.22% |
| University of Dhaka | 6.85% |
| Stamford University Bangladesh | 5.48% |
| Jahangirnagar University | 5.48% |
| Tejgaon College | 4.11% |
| Bangladesh Open University | 4.11% |
| Mirpur College | 2.74% |
| Asian University of Bangladesh | 2.74% |
| University of Chittagong | 1.37% |
| Shanto-Mariam University of Creative Technology | 1.37% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 39.73% |
| 31-35 | 54.79% |
| 36-40 | 4.11% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 5.48% |
| 20K-30K | 35.62% |
| 30K-40K | 52.05% |
| 40K-50K | 4.11% |
| 50K+ | 2.74% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 1.37% |
| 0.1 - 1 years | 2.74% |
| 1.1 - 3 years | 8.22% |
| 3.1 - 5 years | 17.81% |
| 5+ years | 69.86% |
