Call Center Incharge

Job Description

Title: Call Center Incharge

Company Name: TBN BD Ltd.

Vacancy: 3

Age: At least 28 years

Job Location: Dhaka

Salary: Tk. 50000 - 70000 (Monthly)

Experience:

• 5 to 10 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Satellite TV, Call Center

• Master of Business Administration (MBA) in Marketing
• Master of Business Administration (MBA) in Management
• Master of Commerce (MCom)
• Master of Business Administration (MBA)

• 5 to 10 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Satellite TV, Call Center

• Age At least 28 years
• Only Male

• Call Center Management – Leading daily operations efficiently.

• Sales & Telemarketing – Driving revenue through inbound/outbound calls.

• Team Leadership – Motivating and supervising agents.Customer Relationship Management (CRM) – Using CRM tools effectively.

• Communication Skills – Fluent in Bangla and English.

• Problem Solving – Handling customer complaints and escalations.

• Reporting & Analytics – Monitoring KPIs and preparing performance reports.

• Training & Coaching – Developing agents’ skills in sales and service.

• Time Management – Ensuring targets and deadlines are met.Negotiation &

• Persuasion – Converting inquiries into sales successfully.

• Must be willing to work at least 4 night shifts per week.

• Should be flexible with shifts based on business needs.

• Manage day-to-day call center operations.

• Lead and supervise agents to ensure high-quality customer service.

• Drive sales through inbound and outbound calls.

• Set sales targets for the team and ensure consistent achievement.

• Monitor call quality, sales conversion rate, and customer satisfaction.

• Create call scripts and sales pitches to improve performance.

• Train agents on sales techniques, customer handling, and communication.

• Handle escalated customer issues and resolve them quickly.

• Prepare daily/weekly/monthly performance and sales reports.

• Coordinate with marketing and sales teams for campaigns.