Call Center Incharge
Job Description
Title: Call Center Incharge
Company Name: TBN BD Ltd.
Vacancy: 3
Age: At least 28 years
Job Location: Dhaka
Salary: Tk. 50000 - 70000 (Monthly)
Experience:
- 5 to 10 years
- The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Satellite TV, Call Center
Published: 2025-12-09
Application Deadline: 2025-12-31
Education:
- Master of Business Administration (MBA) in Marketing
- Master of Business Administration (MBA) in Management
- Master of Commerce (MCom)
- Master of Business Administration (MBA)
Requirements:
- 5 to 10 years
- The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Satellite TV, Call Center
Skills Required: Call Center Operation,Leadership and Good Communication skill.,Problem solving and analytical skill,Sales target, Customer Service,Telemarketing and sales
Additional Requirements:
- Age At least 28 years
- Only Male
Call Center Management – Leading daily operations efficiently.
Sales & Telemarketing – Driving revenue through inbound/outbound calls.
Team Leadership – Motivating and supervising agents.Customer Relationship Management (CRM) – Using CRM tools effectively.
Communication Skills – Fluent in Bangla and English.
Problem Solving – Handling customer complaints and escalations.
Reporting & Analytics – Monitoring KPIs and preparing performance reports.
Training & Coaching – Developing agents’ skills in sales and service.
Time Management – Ensuring targets and deadlines are met.Negotiation &
Persuasion – Converting inquiries into sales successfully.
Must be willing to work at least 4 night shifts per week.
Should be flexible with shifts based on business needs.
Responsibilities & Context:
Manage day-to-day call center operations.
Lead and supervise agents to ensure high-quality customer service.
Drive sales through inbound and outbound calls.
Set sales targets for the team and ensure consistent achievement.
Monitor call quality, sales conversion rate, and customer satisfaction.
Create call scripts and sales pitches to improve performance.
Train agents on sales techniques, customer handling, and communication.
Handle escalated customer issues and resolve them quickly.
Prepare daily/weekly/monthly performance and sales reports.
Coordinate with marketing and sales teams for campaigns.
Job Other Benifits:
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 12.57% |
| University of Dhaka | 3.83% |
| East West University | 3.28% |
| Daffodil International University (DIU) | 3.28% |
| Stamford University Bangladesh | 2.19% |
| Bangladesh Open University | 1.64% |
| Green University of Bangladesh | 1.64% |
| Bangladesh University of Business and Technology | 1.64% |
| Uttara University | 1.64% |
| Govt. Titumir College | 1.09% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 42.08% |
| 31-35 | 28.96% |
| 36-40 | 15.30% |
| 40+ | 12.57% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 2.19% |
| 20K-30K | 3.83% |
| 30K-40K | 7.65% |
| 40K-50K | 29.51% |
| 50K+ | 56.83% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 3.83% |
| 0.1 - 1 years | 5.46% |
| 1.1 - 3 years | 8.74% |
| 3.1 - 5 years | 15.30% |
| 5+ years | 66.67% |
