Assistant Manager- Customer Relation Management (CRM)

Job Description

Title: Assistant Manager- Customer Relation Management (CRM)

Company Name: Nadia Furniture Limited

Vacancy: 01

Age: 35 to 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 5 to 8 years
• The applicants should have experience in the following business area(s): Furniture Manufacturer

• Bachelor/Honors
• Masters

• 5 to 8 years
• The applicants should have experience in the following business area(s): Furniture Manufacturer

• Age 35 to 40 years

• Sound knowledge on sales process, payment procedure, agreement, EMI procedure.

• Both males and females are allowed to apply. 

• Ability to face new technology challenges.

• Able to work in adverse situations. 

• Must be fluent in speaking, and writing in English.

•  Must be very good at email writing and communication over the telephone.

•  Furniture Background will get preference.

• Ensure required service on time to customers for increasing their satisfaction along with increase company reputation.

• Initiate improvement customer service by developing existing service procedures for enhancing customer satisfaction.

• Attend to customer questions, complaints and facilitate satisfactory resolution as and when required.

• Receive complaints from clients, resolve in accordance with company policy and management decisions as well as make the clients feel well.

• Maintain long-term relationships with valued clients and bring referral customers to progress the business.

• Liaison with back-office Operation Center.

• Prepare the schedule of Fitter Man and monitor all the fitter`s activities.

• Maintain movement report of all customer support staff & fitter.

• Responsible for customer support or repair work at customer points.

• Sales and marketing with the customer over the phone, send product list to the customer and check and return emails.

• Communicating courteously with customers by telephone, email, letter and face to face.

• Investigating and solving customers problems/requirements which may be complex or long-standing problems that have been passed on by customer service assistants.

• Keeping accurate records of discussions or correspondence with customers.

• Analyzing statistics or other data to determine the level of customer service your organization is providing.

• Leading or supervising a team of customer service staff.

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2