Customer Service Representative

Job Description

Title: Customer Service Representative

Company Name: GOLD KINEN TECHNOLOGIES LTD.

Vacancy: 2

Age: Na

Job Location: Dhaka (Banani)

Salary: Negotiable

Experience:

• 2 to 3 years

• Bachelor/Honors

• 2 to 3 years

• 2-3+ years of experience working in a Call Center or a similar role

• Strong verbal and written communication abilities to effectively interact with customers

• Ability to assess situations and determine appropriate solutions quickly

• Ability to remain calm and understanding in stressful or frustrating situations

• Familiarity with customer service software, CRM systems, and basic office software (e.g., Microsoft Office)

• Ability to manage multiple tasks and prioritize effectively

A Customer Service Representative (CSR) is responsible for interacting with customers to provide information about products or services, resolve complaints, answer questions, and ensure customer satisfaction.

Key Responsibilities:

• Handle incoming outgoing calls and follow up on customer calls where necessary

• Provide clear, accurate, and timely information to customers regarding products, services, orders, or policies

• Handle customer complaints and issues in a professional and empathetic manner

• Identify customer issues, troubleshoot problems, and provide appropriate solutions promptly

• Maintain accurate customer records, including interactions, issues, and resolutions

• Other duties as assigned

Workplace: On-site

• Comprehensive training and ongoing support

• Opportunities for career growth and development

• Friendly and collaborative work environment