Customer Service Officer

Job Description

Title: Customer Service Officer

Company Name: SAS Tour's And Travels

Vacancy: 2

Age: 20 to 40 years

Job Location: Dhaka (Uttara Sector 1)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Advertising Agency, Travel Agent, Direct Selling/Marketing Service Company, Tour Operator
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA) in Marketing
• Diploma in Computer

• 2 to 4 years
• The applicants should have experience in the following business area(s): Advertising Agency, Travel Agent, Direct Selling/Marketing Service Company, Tour Operator
• Freshers are also encouraged to apply.

• Age 20 to 40 years
• Only Female

Requirements Education

Bachelor degree in any discipline

Graduate in any discipline (HSC can also apply)

Experience

At least 2 years

The applicants should have experience in the following business area(s): Event Management, Embassies/Foreign Consulate, Consulting Firms, Travel Agent, Immigration and Education Consultancy Service, Manpower Recruitment, Overseas Companies, GSA, Tour Operator, Immigration/Visa Processing Freshers are also encouraged to apply.

Additional Requirements

Age 20 to 40 years

Minimum 1 year experience as a Front Desk Executive / Receptionist (Travel, Hospitality, or Corporate sector preferred).

Experience in a travel agency, airline ticketing, or tourism company will be given priority.

Must be comfortable in professional business attire (office address).

Excellent communication skills in both English & Bangla.

Must be Proficient in Computer Operation.

Strong multitasking skills and ability to work under pressure.

Team player and able to follow company hierarchy.

Smart, confident, and customer service-oriented.

Responsibilities & Context

We’re Hiring – Front Desk Executive / Receptionist (Travel Agency).

Job Responsibilities:

Answer incoming calls professionally and transfer them to the right department

Greet and assist walk-in clients & visitors warmly with a friendly, helpful attitude Keep the reception area and customer lounge clean and welcoming Handle administrative tasks – emailing, booking confirmations, note-taking, and appointment scheduling Prepare daily client and booking reports for management Assist in preparing daily & monthly financial reports Manage social media pages, reply to travel inquiries, and post promotional content Perform any other tasks assigned by the Management.