Customer Service - Freight Forwarding (Male / Female)

Job Description

Title: Customer Service - Freight Forwarding (Male / Female)

Company Name: Transmarine Cargo Service LLC

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Freight forwarding

• Bachelor’s Degree

• At least 3 years
• The applicants should have experience in the following business area(s): Freight forwarding

• Industry:- Freight Forwarding is a must

• Assist the Sales Team with rate negotiations, customer follow-ups, and coordination to ensure effective service and client satisfaction.

• Collaborate with the Operations, Documentation, and Accounts (Invoicing) departments to maintain smooth workflow and resolve any issues.

• Support the Sales Team in managing client relationships and contributing to customer conversions.

• Maintain strong connections with local carriers and NVOs (Non-Vessel Operating Common Carriers) to facilitate seamless service.

• Skilled in negotiating competitive rates for both ocean and sea freight.

• Communicate independently in writing and verbally with customers, carriers, CHAs (Customs House Agents), transporters, and other vendors as needed or directed by the Sales Team or supervisor.

• Manage import/export shipments nominated by agents, including WCA and GAL shipments, in close coordination with the global team.

• Provide regular tracking updates to customers, as assigned by the Sales Team or supervisor, ensuring clear visibility on shipment status.

• Actively promote business with our network partners, including WCA and GAL, to expand opportunities.

• Monitor shipments until they reach the destination, providing timely updates to customers, the Sales Team, and senior management.

• A commitment to delivering exceptional service and understanding client needs.

• Strong attention to detail to ensure accuracy in documentation and customer interactions.

• Ability to handle complex situations and provide solutions quickly and efficiently.

• Works collaboratively with other teams to ensure seamless service delivery.

• Other Benefits: Applicable as per company policy