Customer Service Executive (Temporary), Call Center

Job Description

Title: Customer Service Executive (Temporary), Call Center

Company Name: A Reputed Bank

Vacancy: --

Location: Dhaka

Maximum Salary: Tk. 30000 (Monthly)

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Banks

Published: 29 Jan 2025

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Good command in oral and written communication skills in Bangla and English.
∎ Very good in computer skill.
∎ Problem solving skill.
∎ Good command in oral and written communication skills in Bangla and English.
∎ Very good in computer skill.
∎ Problem solving skill.

Responsibilities & Context:
∎ The primary responsibility of the role is to provide superior customer service to both internal and external customers and continuously strive to improve the level of service delivery.
∎ Answering incoming & outgoing calls from customers, answering inquiries and questions, handling complaints, troubleshooting problems and providing information.
∎ Handle customer queries, resolve complaints and provide relevant product information in an efficient, professional and positive manner.
∎ Ensure superior service level to all customers by effectively understanding the customers need/ query and responding to it in a professional and timely manner.
∎ Maintain proper documentation of complaint/request records.
∎ The primary responsibility of the role is to provide superior customer service to both internal and external customers and continuously strive to improve the level of service delivery.
∎ Answering incoming & outgoing calls from customers, answering inquiries and questions, handling complaints, troubleshooting problems and providing information.
∎ Handle customer queries, resolve complaints and provide relevant product information in an efficient, professional and positive manner.
∎ Ensure superior service level to all customers by effectively understanding the customers need/ query and responding to it in a professional and timely manner.
∎ Maintain proper documentation of complaint/request records.

Workplace:
∎ Work at office

Employment Status: Contractual

Job Location: Dhaka

Company Information:
∎ A Reputed Bank

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 5 Feb 2025

Category: Bank/Non-Bank Fin. Institution