Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: London Gents Parlour

Vacancy: --

Age: 25 to 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Beauty Parlor/Saloon/Spa

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

• 2 to 4 years
• The applicants should have experience in the following business area(s): Beauty Parlor/Saloon/Spa

• Age 25 to 30 years
• Only Female

• 2–4 years of customer service or front desk experience (beauty/wellness industry preferred)
• Exceptional verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Proficiency in MS Office and appointment scheduling software
• Ability to remain calm and professional under pressure
• Well-groomed, polished, and professional appearance
• Flexible to work evenings, weekends, and holidays as required

We are seeking a highly professional and service-oriented Customer Service Executive to serve as the first point of contact for our clients. This role is crucial in ensuring a seamless and pleasant client journey—from the initial inquiry to final service delivery. The ideal candidate will demonstrate outstanding communication skills, strong organizational ability, and the professionalism to thrive in a fast-paced environment.

Key Responsibilities

• Welcome and assist clients with a warm, professional approach
• Manage appointments via telephone, walk-ins, and digital booking platforms
• Provide accurate information on services, pricing, promotions, and packages
• Address client inquiries, feedback, and complaints with discretion and efficiency
• Maintain and update client records, including service history and preferences
• Liaise with beauticians, stylists, and management to ensure timely service delivery
• Promote and upsell salon services, membership packages, and retail products
• Process client payments, issue receipts, and maintain daily financial records
• Assist management with administrative and operational support as needed