Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Excel Electronics Limited

Vacancy: --

Age: At most 35 years

Job Location: Dhaka (Uttara)

Salary: Tk. 15000 - 15000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Direct Selling/Marketing Service Company, Call Center, Mobile Accessories, E-commerce, Online Retail Startup

• Bachelor of Business Administration (BBA) in Marketing

• 2 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Direct Selling/Marketing Service Company, Call Center, Mobile Accessories, E-commerce, Online Retail Startup

• Age At most 35 years
• Only Female

• Candidate with high experience would be treated specially.

• Proven experience in inbound/outbound telesales or a similar sales role is a plus.

• Excellent communication skills with fluency in English & Bangla.

• Clear voice.

• Strong persuading and negotiation abilities.

• Ability to work in a fast-paced and target-driven environment.

• Customer-focused with a commitment to providing exceptional service.

• Basic computer skills and familiarity with CRM/ERP system.

In this role, you will be assigned with the following responsibilities -

• Make inbound & outbound calls to prospective clients to sell products as directed.
• Assist potential leads for sales through an online search and inactive user base
• Conduct cold calls to reach the leads and establish relationships to convert to sales prospects
• Guide prospects on selecting the desired product for optimum results and complete sales targets
• Provide telephonic support to customers during the on-boarding process, maintaining full compliance as per company policy
• Adhere to provided scripts for different topics during calls.
• Address customer inquiries while promoting services and products as instructed.
• Provide clients with accurate and detailed product information.
• Regularly follow up with existing and potential clients using the designated ERP system.
• Be target-oriented and capable of meeting assigned responsibilities to achieve daily, weekly, and monthly sales targets.
• Meet both personal and team qualitative and quantitative goals.

• Mobile bill
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2