Job Description
Title: Customer Service Executive
Company Name: Corporate Projukti Limited
Vacancy: 2
Age: 25 to 40 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ 1 to 2 years
∎ Freshers are also encouraged to apply.
Published: 12 Jan 2025
Education:
∎ Bachelor of Business Administration (BBA) in Marketing, Bachelor of Business Studies (BBS) in Telecommunication, Diploma in Business Studies
Requirements:
Additional Requirements:
∎ Age 25 to 40 years
∎ Strong problem-solving skills to handle customer inquiries and resolve order-related issues.
∎ Ability to manage customer expectations and provide timely updates on ecommerce order status.
∎ Experience in handling returns, exchanges, and refunds efficiently.
∎ Excellent communication skills to interact with customers via email, phone, and live chat.
∎ Experience in processing and fulfilling orders accurately and efficiently.
∎ Ability to track and manage inventory levels to prevent stockouts or overstock situations.
∎ Knowledge of shipping and logistics processes, including working with carriers and tracking shipments.
∎ Familiarity with order tracking systems to provide customers with real-time updates.
∎ Proven experience in customer service, digital marketing, and content writing.
∎ Strong communication and interpersonal skills.
∎ Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools).
∎ Excellent writing, editing, and proofreading skills.
∎ Ability to multitask and manage time effectively.
∎ Strong problem-solving skills to handle customer inquiries and resolve order-related issues.
∎ Ability to manage customer expectations and provide timely updates on ecommerce order status.
∎ Experience in handling returns, exchanges, and refunds efficiently.
∎ Excellent communication skills to interact with customers via email, phone, and live chat.
∎ Experience in processing and fulfilling orders accurately and efficiently.
∎ Ability to track and manage inventory levels to prevent stockouts or overstock situations.
∎ Knowledge of shipping and logistics processes, including working with carriers and tracking shipments.
∎ Familiarity with order tracking systems to provide customers with real-time updates.
∎ Proven experience in customer service, digital marketing, and content writing.
∎ Strong communication and interpersonal skills.
∎ Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management tools).
∎ Excellent writing, editing, and proofreading skills.
∎ Ability to multitask and manage time effectively.
Responsibilities & Context:
∎ Customer Service:Respond to customer inquiries via email, phone, Live Chat and social media in a timely and professional manner.· Strong problem-solving skills to handle customer inquiries and resolve order-related issues.Resolve customer issues and complaints with empathy and efficiency.Maintain a high level of customer satisfaction by providing accurate information and solutions.Track and report on customer feedback to improve service quality.
∎ Respond to customer inquiries via email, phone, Live Chat and social media in a timely and professional manner.·
∎ Strong problem-solving skills to handle customer inquiries and resolve order-related issues.
∎ Resolve customer issues and complaints with empathy and efficiency.
∎ Maintain a high level of customer satisfaction by providing accurate information and solutions.
∎ Track and report on customer feedback to improve service quality.
∎ Digital Marketing:Develop and execute digital marketing campaigns across various platforms (e.g., social media, email, SEO).Analyze campaign performance using analytics tools and adjust strategies to optimize resultsCollaborate with the marketing team to create and implement marketing plans.Stay updated with the latest digital marketing trends and best practices.
∎ Develop and execute digital marketing campaigns across various platforms (e.g., social media, email, SEO).
∎ Analyze campaign performance using analytics tools and adjust strategies to optimize results
∎ Collaborate with the marketing team to create and implement marketing plans.
∎ Stay updated with the latest digital marketing trends and best practices.
∎ Content Writing:Create high-quality, engaging, and SEO-friendly content for our website, blog, social media, and email newsletters.Conduct research to ensure content is accurate, relevant, and up to date.Edit and proofread content to maintain a consistent brand voice and tone.Work with the design team to produce visually appealing content.
∎ Create high-quality, engaging, and SEO-friendly content for our website, blog, social media, and email newsletters.
∎ Conduct research to ensure content is accurate, relevant, and up to date.
∎ Edit and proofread content to maintain a consistent brand voice and tone.
∎ Work with the design team to produce visually appealing content.
∎ Job Context:
∎ Corporate Projukti Limited provides a range of IT solutions aimed at helping customers to increase productivity, reduce costs and solve business challenges. We are seeking a dynamic and versatile individual to join our team as a Customer Service Executive with expertise in Digital Marketing and Content Writing. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences while driving our digital marketing efforts and creating engaging content. If this sounds like something you are interested in, please apply!
∎ Job Responsibilities:
∎ Customer Service:
∎ Respond to customer inquiries via email, phone, Live Chat and social media in a timely and professional manner.·
∎ Strong problem-solving skills to handle customer inquiries and resolve order-related issues.
∎ Resolve customer issues and complaints with empathy and efficiency.
∎ Maintain a high level of customer satisfaction by providing accurate information and solutions.
∎ Track and report on customer feedback to improve service quality.
∎ Digital Marketing:
∎ Develop and execute digital marketing campaigns across various platforms (e.g., social media, email, SEO).
∎ Analyze campaign performance using analytics tools and adjust strategies to optimize results
∎ Collaborate with the marketing team to create and implement marketing plans.
∎ Stay updated with the latest digital marketing trends and best practices.
∎ Content Writing:
∎ Create high-quality, engaging, and SEO-friendly content for our website, blog, social media, and email newsletters.
∎ Conduct research to ensure content is accurate, relevant, and up to date.
∎ Edit and proofread content to maintain a consistent brand voice and tone.
∎ Work with the design team to produce visually appealing content.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Corporate Projukti Limited
∎ Gulshan, Dhaka 1212
Address::
∎ Gulshan, Dhaka 1212
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 11 Feb 2025
Category: IT/Telecommunication
