Customer Service Executive (Contractual)-Traffic Fine Collection

Job Description

Title: Customer Service Executive (Contractual)-Traffic Fine Collection

Company Name: A reputed Private Commercial Bank

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Tk. 26000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Banks
• Freshers are also encouraged to apply.

• Masters
• Bachelor of Science (BSc)

• Minimum Masters in Business/Economics/Banking/English or relevant subjects from reputed University or

• BSc Engineering in Computer Science/ EEE/ Mechanical/ Civil/ Architecture etc. with no third division in academic records.

• At least 2 years
• The applicants should have experience in the following business area(s): Banks
• Freshers are also encouraged to apply.

• Minimum 2 years working experience in any bank/non-banking financial institution/micro-finance institution/NGO will be given preference.

• Fresh graduates with excellent academic records can also apply.

• Excellent communication and interpersonal skills.

• Strong problem-solving ability and attention to detail.

• Proficiency in MS Office and basic IT operations.

• High integrity and professional ethics.

• Willingness to work anywhere in Bangladesh.

Job Nature: 2 years’ fixed term contract.

KEY JOB RESPONSIBILITIES:

• Provide dedicated customer support for traffic fine payment services processed through the Bank’s mobile application and online platforms.

• Assist customers in downloading, registering, and using the app for traffic fine payment and related services.

• Handle customer queries received through call center, live chat, or social media channels, ensuring prompt and accurate responses.

• Guide customers through digital payment steps and troubleshoot common issues related to transaction failures or confirmation delays.

• Coordinate with the Traffic Division and relevant authorities to verify payment status and resolve disputes or technical errors.

• Collect feedback from users to help improve the digital fine payment experience and app usability.

• Maintain compliance with internal service standards, operational procedures, and regulatory requirements.

• Uphold the brand image of the Bank and ensure a seamless, customer-centric digital experience.

• Verify merchant details as per KYC and AML/CFT policies.

• Collect essential documents (Trade License, NID, TIN/BIN, Business Seal).

• Open Current or SND account in the merchant’s or business name.

• Follow the full onboarding workflow from lead to account opening.

• Ensure accurate account details and linkage with POS/QR system.

• Coordinate with Branch and Operations Division for approval and activation.