Customer Service Executive, Business Development

Job Description

Title: Customer Service Executive, Business Development

Company Name: R. M. Interlinings Ltd.

Vacancy: 3

Age: 25 to 35 years

Job Location: Chattogram, Dhaka

Salary: Negotiable

Experience:

• 3 to 5 years

• Bachelor/Honors

• 3 to 5 years

• Age 25 to 35 years
• Only Male

• The applicants should have experience in the following business area(s): Garments Accessories (Interlinings), Garments, Terry Towel, Multinational Companies.

Skills & Expertise

• Garments & Accessories Industry, Customer Service, Client Relationship Management.

Responsibilities & Context

• Handle customer inquiries related to garments and accessories via phone, email, and live chat.
• Provide information about product details, availability, and pricing.
• Assist customers with returns, exchanges, and refunds in accordance with company policy.
• Resolve complaints or issues related to products or services, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams, including sales, inventory, and logistics, to resolve customer issues effectively.
• Process customer orders and assist with tracking and delivery information.
• Offer recommendations on garments and accessories based on customer preferences.
• Keep updated on the latest products, trends, and company policies.
• Follow up with customers to ensure satisfaction after service interactions.
• Support promotional campaigns and product launches by engaging customers and providing product knowledge.

• T/A,Mobile bill,Tour allowance
• Salary Review: Yearly
• Festival Bonus: 2
Lunch Facilities: Free lunch facilities Other Benefits: As per EPZ Rules.