"Customer Service, Executive"

Job Description

Title: "Customer Service, Executive"

Company Name: ABC testER Company

Vacancy: --

Age: Na

Job Location: Dhaka (GULSHAN 2, PanthaPath, Uttara Sector 11)

Salary: Tk. 22000 - 28000 (Monthly)

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Call Center, E-commerce
• Freshers are also encouraged to apply.

• Bachelor/Honors
• Masters

• 1 to 5 years
• The applicants should have experience in the following business area(s): Call Center, E-commerce
• Freshers are also encouraged to apply.

Job Context:

We are a high-end Premium Aesthetic Salon & Professional Training Institute. We are looking for highly skilled, energetic, and proactive Customer Service Executives who can manage our elite clientele and student base. The candidate must be ready to join immediately.

Key Responsibilities:

• Guest Relations: Act as the first point of contact for premium salon clients and institute students, providing a VIP experience.

• Lead Management: Proactively follow up with potential customers and students after office hours to ensure conversions.

• Reporting: Maintain detailed daily/weekly call logs and customer lists; submit comprehensive reports to management.

• Appointment & Enrollment: Efficiently manage salon bookings and student enrollments via phone and digital platforms.

• Crisis Management: Handle customer inquiries and complaints with extreme professionalism and patience.

• T/A
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

Annual Increment : 5% salary increase per year based by the office .

Incentives : Opportunity to earn performance-based incentives.