Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: A Renowned National Fast-Food Chain

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: --

Experience:

Published: 2025-09-09

Application Deadline: 2025-10-09

Education:

• HSC
• Bachelor/Honors

• Minimum HSC/12th Pass. A graduate degree is preferred.

• Only Female

• This role is well-suited for individuals who excel in customer engagement and service excellence.
• Experience: Prior experience in a customer-facing role (retail, hospitality, or food service) is an advantage but not mandatory. We provide training for the right attitude.
• Communication: Excellent verbal communication skills in basic English and Bangla. Must be able to interact confidently and politely with customers.
• Problem-Solving: Ability to listen actively and find solutions to customer needs calmly and effectively.
• Teamwork: A collaborative spirit, able to work well with crew members and take direction from shift supervisors.
• Reliability: Punctual, dependable, and able to commit to the consistent evening shift schedule.
• Stress Management: Ability to remain calm, courteous, and efficient during busy peak hours.

Shift Hours: 5:30 PM – 09:30 PM (6 hours/day), Evening Shift

Company Overview

Join the team of a renowned national fast-food chain recognised for its high-quality products and exceptional customer service. We are committed to upholding the highest standards of service. We are seeking a dynamic and friendly individual (female) to be a key part of our customer operations team during the key evening hours.

Position Summary

We are seeking a highly motivated and customer-focused Customer Service Executive for our evening shift (5:30 PM - 09:30 PM). As the primary point of contact for our guests, you will be the face of the brand, ensuring every customer has a seamless, friendly, and efficient service experience. Your focus will be on providing exceptional direct service, handling inquiries, and upholding our brand`s renowned standards.

Responsibilities:

Direct Customer Service:

• Greet every customer with a positive, welcoming, and friendly attitude.

• Process customer orders accurately and efficiently at the counter and via phone.

• Proactively ensure all guests receive prompt, courteous, and professional service.

• Handle customer inquiries, complaints, and feedback effectively and diplomatically, seeking management support when needed to resolve issues.

• Thank customers sincerely and invite them to return.

Operational Support:

• Work collaboratively with the kitchen and service team to ensure order accuracy and timely delivery.

• Maintain the cleanliness, organisation, and visual appeal of your assigned station, the front counter, and the dining area.

• Accurately handle cash and electronic payment transactions.

• Follow all company policies, safety standards, and health regulations meticulously.

Brand Advocacy:

• Represent the brand`s image, values, and quality standards in every interaction.

• Clearly communicate current promotions, deals, and menu items to customers.

• Highly competitive hourly wage.

• Opportunity to learn and grow with a renowned national brand.

• A dynamic, energetic, and fast-paced work environment.