Customer Service & Billing Executive

Job Description

Title: Customer Service & Billing Executive

Company Name: JG Healthcare Limited

Vacancy: 1

Age: 22 to 28 years

Job Location: Dhaka (ECB Chottor, Matikata)

Salary: Tk. 18000 - 18000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Hospital, Hotel, Restaurant, Diagnostic Centre
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 1 to 2 years
• The applicants should have experience in the following business area(s): Hospital, Hotel, Restaurant, Diagnostic Centre
• Freshers are also encouraged to apply.

• Age 22 to 28 years

• Previous experience in hospital or healthcare billing/customer care preferred.

• Experience in hotel/hospitality customer service will be given preference.

• Strong communication skills in Bangla & English.

• Familiarity with billing systems or hospital management software.

• Good interpersonal skills and ability to handle pressure with professionalism.

• Basic accounting knowledge and proficiency in MS Office.

• Welcome and assist patients, visitors, and clients with courtesy and empathy.

• Manage patient inquiries (in-person, phone, or online) regarding appointments, services, and billing.

• Prepare and process accurate bills in the hospital management system.

• Verify insurance, discounts, and approvals where applicable.

• Handle cash, card, and mobile banking payments with accuracy.

• Reconcile daily billing and submit reports to the Accounts department.

• Address billing disputes or service-related concerns professionally.

• Coordinate with doctors, nurses, pharmacy, and diagnostic teams to ensure smooth service flow.

• Maintain confidentiality of patient and financial records.

• Support initiatives to enhance patient satisfaction and service quality.

• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2