Customer Service Agent (Call Center)

Job Description

Title: Customer Service Agent (Call Center)

Company Name: Parents Care Ltd.

Vacancy: 2

Age: Na

Job Location: Dhaka (DOHS Mirpur)

Salary: Negotiable

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Healthcare Startup

• Bachelor/Honors

• Graduation from any reputed institute with a good academic track record

• Educational qualifications may be relaxed in the case of experienced candidates

• At least 1 years
• The applicants should have experience in the following business area(s): Healthcare Startup

• The applicants should have experience in the following business area(s): Group of Companies, Call Center
• Minimum one-year job experience in call center or relevant field
• Excellent communication skills
• Good English and computer skills are required
• Ability to work under pressure and handle multiple clients
• Willingness to work on Fridays and other government holidays or extra hours when required

Job Context

Parents Care Limited is looking for confident young Customer Service Agent to provide the highest level of quality service to customers, who will be able to handle inbound-outbound calls, social media queries, and provide outstanding customer service with strong communication skill and proficiency in both English and Bangla languages.

Job Responsibilities

• Answer queries, complaints or requests from existing and potential customers through calls and social media in both Bengali and English languages
• Handle online sales and follow up until delivery
• Provide accurate, valid and complete information using the right tools
• Handle customer complaints, provide appropriate solutions to build long-term customer relationships
• Refer unresolved customer grievances to designated persons using internal system for further investigation
• Ensure customer satisfaction and an enjoyable experience in a professional manner
• Other related tasks assigned by the management
• Report time to time to concerned person for complicated issues

Employment Status:

The recruitment will be made on a short-term contractual service agreement basis for 4 months which is a renewable and permanent opportunity depending on the performance.

• Competitive Salary

• Yearly Salary Review (for permanent employees)

• Festival Bonuses (for permanent employees)