Customer Service Agent (Call Center)
Job Description
Title: Customer Service Agent (Call Center)
Company Name: Parents Care Ltd.
Vacancy: 2
Age: Na
Job Location: Dhaka (DOHS Mirpur)
Salary: Tk. 12000 - 17000 (Monthly)
Experience:
Published: 2025-11-17
Application Deadline: 2025-11-25
Education:
Requirements:
Skills Required:
Additional Requirements:
Responsibilities & Context:
Job Context
Parents Care Limited is looking for confident young Customer Service Agent to provide the highest level of quality service to customers, who will be able to handle inbound-outbound calls, social media queries, and provide outstanding customer service with strong communication skill and proficiency in both English and Bangla languages.
Job Responsibilities
- Answer queries, complaints or requests from existing and potential customers through calls and social media in both Bengali and English languages
- Handle online sales and follow up until delivery
- Provide accurate, valid and complete information using the right tools
- Handle customer complaints, provide appropriate solutions to build long-term customer relationships
- Refer unresolved customer grievances to designated persons using internal system for further investigation
- Ensure customer satisfaction and an enjoyable experience in a professional manner
- Other related tasks assigned by the management
- Report time to time to concerned person for complicated issues
Employment Status:
The recruitment will be made on a short-term contractual service agreement basis for 4 months which is a renewable and permanent opportunity depending on the performance.
Job Other Benifits:
Competitive Salary
Yearly Salary Review (for permanent employees)
Festival Bonuses (for permanent employees)
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
