Customer Service Agent (Call Center)

Job Description

Title: Customer Service Agent (Call Center)

Company Name: Parents Care Ltd.

Vacancy: 2

Age: At least 20 years

Job Location: Dhaka (DOHS Mirpur)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

Published: 2026-05-21

Application Deadline: 2026-05-31

Education:

Requirements:

Skills Required:

Additional Requirements:

• Age At least 20 years

Job Context: Parents Care Limited is looking for confident young Customer Service Agent to provide the highest level of quality service to customers, who will be able to handle inbound-outbound calls, social media queries, and provide outstanding customer service with strong communication skill and proficiency in both English and Bangla languages.

Job Responsibilities

• Answer queries, complaints or requests from existing and potential customers through calls and social media in both Bengali and English languages

• Handle online sales and follow up until delivery

• Provide accurate, valid and complete information using the right tools

• Handle customer complaints, provide appropriate solutions to build long-term customer relationships

• Refer unresolved customer grievances to designated persons using internal system for further investigation

• Ensure customer satisfaction and an enjoyable experience in a professional manner

• Other related tasks assigned by the management

• Report time to time to concerned person for complicated issues

Employment Status: The recruitment will be made on a short-term contractual service agreement basis for 4 months which is a renewable and permanent opportunity depending on the performance.

• Competitive Salary

• Yearly Salary Review (for permanent employees)

• Festival Bonuses (for permanent employees)