Customer Relationship Manager

Job Description

Title: Customer Relationship Manager

Company Name: Level3 Carrier Limited

Vacancy: 3

Age: 25 to 32 years

Job Location: Dhaka (Gulshan)

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Telecommunication, Mobile Industry

• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Telecommunication, Mobile Industry

• Age 25 to 32 years

Ideal Candidate Profile

The ideal candidate will possess a unique combination of intellectual sharpness and cultivated interpersonal skills. 

Professional Demeanor: You exhibit a polished, poised, and diplomatic presence, capable of representing our brand at the most senior levels of client organizations.

Analytical Acumen: You possess a keen intellect and a strong capacity to understand technical concepts, allowing you to engage meaningfully on issues of internet infrastructure and connectivity.

Relationship-Oriented: Your natural aptitude lies in building genuine rapport and nurturing long-term relationships based on empathy, trust, and consistent value delivery.

Superb Communication: You are an articulate and eloquent communicator, both in writing and in person, with the ability to convey complex ideas with clarity and persuasion.

Discretion and Composure: You demonstrate impeccable judgment, emotional intelligence, and grace under pressure, handling sensitive situations with the utmost professionalism.

Client Retention: Proven expertise in managing high-value client portfolios and a demonstrable track record of achieving exceptional client retention rates.

Industry Knowledge: A solid understanding of International Internet Gateway services, IP networking, and telecommunications infrastructure is highly desirable.

We are seeking a distinguished Customer Relationship Manager to serve as the principal architect of relationships for our most valued enterprise and carrier clients. This pivotal role demands an individual who can seamlessly blend strategic acumen with exceptional interpersonal grace to foster deep, trusting, and long-lasting partnerships. The successful candidate will act as the primary liaison, ensuring client objectives are met with precision and that our service delivery consistently exceeds expectations.

•   Assume end-to-end responsibility for a portfolio of key accounts, serving as the single point of contact for all strategic and operational matters.
•   Develop and execute relationship management strategies to ensure maximum client retention, satisfaction, and growth.
•   Cultivate a profound understanding of each client's business model and strategic goals to align our IIG solutions effectively.
•   Facilitate complex discussions between clients and internal technical teams, translating business needs into actionable technical requirements.
•   Proactively monitor account health, anticipate potential challenges, and orchestrate preemptive solutions.
•   Uphold the highest standards of confidentiality and discretion in all client and company matters.

• T/A,Mobile bill,Provident fund,Performance bonus,Weekly 2 holidays
• Salary Review: Yearly
• Festival Bonus: 2

We Offer

A competitive executive compensation package, comprehensive benefits, and the opportunity to engage with a global clientele from a position of leadership. You will be integral to a culture that values strategic thinking, professional excellence, and collaborative success.