Customer Relation Officer, Call Centre (Contractual), BRAC Healthcare Ltd.

Job Description

Title: Customer Relation Officer, Call Centre (Contractual), BRAC Healthcare Ltd.

Company Name: BRAC Enterprises

Vacancy: --

Age: 20 to 38 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Healthcare Startup

The candidate should have Graduated in any discipline (preferably in English) with a minimum CGPA 2.50 or 2nd division/ class or equivalent result in all academic examinations from any recognized institution.

• At least 1 year
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Healthcare Startup

• Age 20 to 38 years

• This position is open for Bangladeshi nationals only

• Age, academic credentials, and professional experience requirements may be waived for candidates demonstrating extraordinary qualifications and a proven record of excellence

• Take clients' calls and provide accurate, satisfactory answers to their queries and concerns;

• Call clients to follow up on their conditions and to remind them about follow-up visits and medications;

• De-escalate situations involving dissatisfied clients, offering patient assistance and support;

• Following call center "scripts" when handling different topics, Identifying customers` needs, clarifying information, research every issue and providing solutions;

• Build sustainable relationships and engage customers by taking the extra mile;

• Keep records of all conversations in our call center database in a comprehensible way;

• Frequently attend educational seminars to improve knowledge and performance level;

• Call clients to inform them about the new services and packages;

• Utilize resources to troubleshoot and resolve patient issues;

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme`s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.

• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.

• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Health & Life Insurance Benefit, Festival Bonuses