Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Steadfast Courier

Vacancy: 15

Age: 22 to 28 years

Job Location: Dhaka (Dhanmondi)

Salary: Tk. 13000 - 15000 (Monthly)

Experience:

Published: 2026-06-05

Application Deadline: 2026-07-05

Education:

• Bachelor/Honors

• Age 22 to 28 years
• Only Male

Running as an undergraduate or graduate student (any discipline)

Excellent communication skills in both Bangla and English (speaking and writing)

Strong listening skills with the ability to understand and address customer needs

Ability to remain calm, confident, and solution-focused during high-pressure situations

Positive attitude with a strong willingness to learn and adapt

Good typing speed and basic computer proficiency (MS Office, Google Workspace)

Ability to work in rotational shifts and weekends during peak operational hours

Previous experience in customer service, call center, courier, or food delivery sector is an added advantage, but freshers are also welcome 

1. Handle large volumes of high-pressure inbound customer calls

2. Provide instant and effective on-call solutions

3. Record customer complaints and issues clearly and accurately in the system

4. Maintain a polite, empathetic, and customer-centric attitude during every interaction

5. Maintain confidentiality of customer information and strictly follow company SOPs

6. Work effectively under pressure to meet operational requirements

7. Achieve daily performance targets and maintain call quality standards

• Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

• 14 days of paid annual leave (after probation period) 

• Daily snacks provided at the office

• Strong career growth opportunities in a fast-paced and dynamic work environment

• Flexible working hours with a shifting duty structure