Customer Care Representative

Job Description

Title: Customer Care Representative

Company Name: Babys` Essential

Vacancy: 5

Age: At least 22 years

Job Location: Dhaka (Nikunja)

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Trading or Export/Import, E-commerce
• Freshers are also encouraged to apply.

• HSC
• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Trading or Export/Import, E-commerce
• Freshers are also encouraged to apply.

• Age At least 22 years

• Must be fluent in spoken Bangla.

• Good communication skills and a polite speaking manner are required.

• Must have patience, problem-solving ability, and a customer service mindset.

• Must be able to handle customers professionally through phone, WhatsApp, and Messenger.

• Basic computer knowledge is required.

• Experience in using Google Sheets, Facebook Business Suite, WhatsApp Business, or similar tools will be an added advantage.

• Must be punctual, responsible, and target-oriented.

• Female candidates are encouraged to apply.

Babys’ Essential is a growing e-commerce and lifestyle brand in Bangladesh, offering a wide range of products including baby essentials, mother care items, lifestyle products, jewellery, kitchen accessories, and other daily-use products. The brand is actively serving customers through Facebook, WhatsApp, Messenger, and online platforms, with a strong focus on quality products, customer satisfaction, repeat customers, and long-term customer relationships.

As part of our business growth and customer service improvement plan, Babys’ Essential is expanding its Customer Care Team and looking for experienced, dedicated, and customer-focused Customer Care Representatives.

The selected candidates will be responsible for handling customer communication, collecting customer feedback, reactivating old customers, engaging new customers, managing customer queries through phone, WhatsApp, Facebook Messenger, and other communication channels, and ensuring a professional and friendly customer service experience.

This role is suitable for candidates who are confident in communication, patient with customers, comfortable with online customer support, and interested in working with a fast-growing e-commerce brand.

Job Responsibilities

• Maintain regular communication with existing customers and work to re-activate old customers.

• Collect customer feedback regarding products, services, delivery experience, and overall satisfaction.

• Take effective initiatives to acquire new customers and retain existing customers.

• Respond professionally to customer queries through phone calls, WhatsApp, Facebook Messenger, and other communication platforms.

• Handle customer complaints, problems, and requests with patience and professionalism.

• Ensure quick and effective solutions to customer issues.

• Build long-term relationships with customers to increase repeat purchases.

• Follow up with customers on a daily basis and maintain proper customer records.

• Prepare and submit daily customer follow-up reports to the management.

• Support promotional campaigns, customer loyalty programs, and customer retention activities when required.

• Mobile bill
• Festival Bonus: 2

1. Company-provided laptop for official work.

2. Company-provided mobile phone for customer communication.

3. Monthly mobile bill / SIM bill allowance.

4. Performance-based incentive / bonus based on customer follow-up, reactivation, and sales support results.

5. Festival bonus as per company policy.

6. Friendly and supportive work environment.

7. Weekly holiday as per company policy.

8. Tea/snacks or lunch support may be provided as per office policy.

9. Salary review based on performance.