Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: Smart Electronics Ltd (Sony Smart), A Concern of Smart Technologies (BD) Ltd

Vacancy: 01

Age: 23 to 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Telecommunication, Electronic Equipment/Home Appliances, Call Center
• Freshers are also encouraged to apply.

Published: 2026-04-19

Application Deadline: 2026-05-19

Education:

• Bachelor/Honors

Requirements:

• At least 2 years
• The applicants should have experience in the following business area(s): Telecommunication, Electronic Equipment/Home Appliances, Call Center
• Freshers are also encouraged to apply.

Skills Required: Communication and interpersonal skill,Creative Thinking and Multitasking,Expertise on Customer Relationship Management (CRM) handling.,Good Ms office and Emailing skill,Good product knowledge,Listening Skill,Proactive and Positive attitude,Professionalism

Additional Requirements:

• Age 23 to 40 years

Required Skills & Competencies:

• Excellent communication skills in Bangla and English

• Strong interpersonal and customer handling skills

• Basic knowledge of electronic products and service processes

• Ability to work under pressure and handle multiple tasks

• Good computer skills (MS Office, CRM software, or ERP systems)

• Problem-solving mindset with attention to detail

• Professional appearance and positive attitude

Additional Requirements:

• Strong listening skills and patience while dealing with customers

• Ability to maintain confidentiality and professionalism

Responsibilities & Context:

Job Summary:

The Customer Care Executive will be the first point of contact at the service center reception, responsible for handling customer queries, receiving service-related calls, and ensuring smooth communication between customers and the service team. The role requires excellent communication skills, problem-solving ability, and a customer-centric mindset to ensure a high level of customer satisfaction.

 

Key Responsibilities:

• Receive and handle all incoming service-related calls from customers in a professional and courteous manner

• Register customer complaints, service requests, and product issues accurately in the system

• Provide initial guidance and basic troubleshooting support to customers (if applicable)

• Coordinate with the technical/service team to ensure timely resolution of issues

• Follow up on pending service requests and update customers regularly

• Maintain proper records of customer interactions, complaints, and feedback

• Manage front desk/reception activities at the service center

• Ensure proper call routing to relevant departments or personnel

• Handle walk-in customers and guide them through service procedures

• Maintain service center etiquette and ensure a positive customer experience

Escalate complex or unresolved issues to the concerned authority

Job Other Benifits:

• Provident fund,Medical allowance,Mobile bill
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Office Gym Facilities and Fitness Center.

• Professional Indoor Badminton Court and Indoor Games Facilities.

• Competitive salary and benefits package.

• Opportunity for career growth within a leading distribution company.

• Collaborative and innovative work environment.

• Access to cutting-edge technology and resources.

• A dynamic and supportive work environment.

• Opportunities for professional growth and development.

• The chance to work with a leading global brand.

If you are passionate about electronics and home appliances, have a knack for making a difference (MAD), and want to be part of an innovative team, we would love to hear from you!

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre